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April 2024

April 2024

Choose an option below to see the important release information, especially for you!

market user

  • Send tailor-made re-subscription emails, reigniting relationships and strengthening bonds with your valued contacts

Please review the Market section below for additional details about recent Sugar Market updates and enhancements. 

sell serve user admin

sell serve dev

  • Role-specific dashboard and report templates
  • Additional visibility of Predict dashlets and Comment Logs
  • Three new & expanded List View filters –"Contains," "After today," and "Before today"
  • Mobile app: Quickly select active products from the product catalog
  • Sugar Connect: New collapsible left-nav and ability to access the Meeting Scheduler from the sidebar
  • Sell Premier: New focus drawer functionality to reduce clicks; standard Sugar dashboard filers now available for Enhanced Forecasting dashlets
  • Self-Service: Improved CRM integration & new configuration options

Please join us for What's new in the Q2 2024 (14.0) Release to learn more. For more details about this release, you can also review Sugar Sell Version 14.0: Accelerating User Adoption and the Sell & Serve section below. 



  • Role-specific dashboard and report templates
  • 3rd-party Integrations like DocuSign and SharePoint
  • Tile View improvements
  • Dashboard filters
  • Focus drawer enhancements
  • User profile interface and usability improvements

Please join us for the  14.0 Sugar Enterprise Customer Preview Webinar to learn more. For more details about this release, you can also review Sugar Enterprise 14.0 - Coming Soon to Your CRM! and the Enterprise section below. 


Sugar Market

Quarterly Spotlight

Send tailor-made re-subscription emails, reigniting relationships and strengthening bonds with your valued contacts.

SugarClub Release Updates Release Notes
  •  Sugar Market 24.5 is Now Live! 
  •  Sugar Market 24.4 is Now Live! 
  •  Sugar Market 24.3 is Now Live! 
  •  Sugar Market 24.2 is Now Live!  
  •  Sugar Market Release Notes
  •  SugarPredict Release Notes
Sugar Market Guides Blog Posts & Updates
  •   Sugar Market User Guide
  •   SugarPredict for Market User Guide
  •   Sugar Market Integration Guide
  •   Supported Platforms
  •   REST API Documentation
  •  The Scoop Q2 2024: Making Work Easier  
  •  Andrew Blue joined our product management team at Sugar Market!  
  •  How To Prepare for the New Gmail and Yahoo Sender Requirements Rollout  
  •  Sugar Market Hints and Tricks: Creating a preference list from a suppression list.   

Subscribe to SugarClub Events to be notified of upcoming events and review All SugarCRM Events to see the SugarU Live Training calendar, Developer Events, and more!

Hints & Tricks Videos Help Articles & Training
  •  How to Resubscribe Contacts in the Guarded Watch List 
  •  How to Create a Preference List from a Suppression List  
  •  Join us for Sugar Market Academy! 
  •  Sugar Market Academy Recordings in SugarU
  •  Sugar Market Academy 
    1 May 2024 10:00 AM to 11:00 AM Eastern Time (US & Canada)
  •  Sugar Market Academy 
    5 Jun 2024 10:00 AM to 11:00 AM Eastern Time (US & Canada)

More articles are coming soon! Turn page notifications on for this page April 2024 to be notified of updates regarding this release.

Join Sugar Documentation & Resources for more upcoming useful updates!

^ Return to top


Sugar Sell & Serve

Users & Administrators

Role Specific Dashboards Updated Comment Log Updated Predict Dashlet
Self-Service Configuration "Contains" Operator "After Today" Operator
Comment Log Preview Mobile Product Catalog Meeting Scheduler

Quarterly Spotlight

Role-specific dashboard and report templates

Additional visibility of Predict dashlets and Comment Logs

Three new & expanded List View filters –"Contains" "After today," and "Before today"

Mobile app: Quickly select active products from the product catalog

Sugar Connect: New collapsible left-nav and ability to access the Meeting Scheduler from the sidebar

Sell Premier only: New focus drawer functionality to reduce clicks; standard Sugar dashboard filers now available for Enhanced Forecasting dashlets

Self-Service: Improved CRM integration & new configuration options

SugarClub Release Updates Release Notes
  •  Sugar Sell Q2 2024 is Live  
  •  Sugar Serve Q2 2024 is Live  
  •  Sugar Sell Release Notes Q2 2024
  •  Sugar Serve Release Notes Q2 2024
  •  SugarCloud Insights Release Notes
  •  SugarIdentity Release Notes
  •  SugarPredict Release Notes
  •  Sugar Hint Release Notes
Sugar Sell Guides Sugar Serve Guides
  •  Sugar Sell Application Guide
  •  SugarPredict for Sell User Guide
  •  Portal Deployment User Guide
  •  Portal User Guide   
  •  Sugar Sell Administration Guide
  •  SugarCloud Insights Guide
  •  SugarIdentity Guide
  •  Supported Platforms
  •  Sugar Serve Application Guide
  •  SugarPredict for Serve User Guide
  •  Portal Deployment User Guide
  •  Portal User Guide
  •  Sugar Serve Administration Guide
  •  SugarCloud Insights Guide
  •  SugarIdentity Guide
  •  Supported Platforms
Events Help Articles & Training

  •  What's new in the Q2 2024 (14.0) Release 
    24 Apr 2024 11:00 AM to 12:00 PM Eastern Time (US & Canada)
  •  Social Club: Managing your Sugar Dashboards 
    11 Apr 2024 11:00 AM to 12:00 PM Eastern Time (US & Canada)

Subscribe to SugarClub Events to be notified of upcoming events and review All SugarCRM Events to see the SugarU Live Training calendar, Developer Events, and more!

  • What to Expect When Upgrading to 14.0 (Q2 2024)
  • Creating Reports With Results Specific to the Current User
  • Understanding User Types, License Types, and Sugar Licenses
  • Changing a User's Password
  •  New Course: Mastering Professional Documents Using Doc Merge  

More articles are coming soon! Turn page notifications on for this page April 2024  to be notified of updates regarding this release.

Join Sugar Documentation & Resources for more upcoming useful updates!

Blog Posts & Updates

Connect, Mobile App, & More

  •  Sugar Sell Version 14.0: Accelerating User Adoption 
  •  The Scoop Q2 2024: Making Work Easier  
  •  SugarCRM Platform Capabilities Comparison Chart - April 2025  
  •  "Hidden” Features Series: The Power of Action Buttons     
  •   See all installments in the "Hidden Features" Series
  •  Sugar Connect 44.0 is Live 
  •  Sugar Connect 43.0 is Live 
    •  Sugar Connect 43.1 is Live  
  •  Sugar Connect 42.0 is Live 
    •  Sugar Connect 42.1 is Live 
    •  Sugar Connect 42.2 is Live  

  •  Mobile App Version 69.0 is Live  
  •  Mobile App Version 68.0 is Live  
  •  Mobile App Version 67.0 is Live  

  •  Sugar Discover - Updated 18 March 2024 
  •  Sugar Discover - Updated 29 January 2024  

  •  Outlook & Word Plug-ins Will Reach End of Support June 2024 
  •  Sugar Connector for LinkedIn Sales Navigator 1.7.0 is Now Available  

^ Return to top


Sugar Sell & Serve

Developers

Blog Posts & Updates Developer Guides
  •  Check out the Sugar 14.0 (Q2 2024) Release Preview! 
  •  Did You Miss The Q2 2024 Release Webinar? We Got You! 
  •  Learn Advanced Reporting for Sugar - March '24 Office Hours Recap!  
  •  Performance Profiling to Identify Bottlenecks - Office Hours Recap!   
  •  How to use Tailwind CSS in Sugar customizations  
  •   Developer Guide 14.0
  •   Schema 14.0.0
  •  Sugar 14.0 (Q2 2024) Customization Guide  
Event Recaps Mobile Development

Subscribe to  Developer Events to be notified of upcoming events and review All SugarCRM Events to also see the SugarClub Events, SugarU Live Training calendar, and more!

  •  March '24 - Office Hours - Learn Advanced Reporting for Sugar - Slides 
  •  March '24 - Office Hours - Learn Advanced Reporting for Sugar - Recording   
  •  April '24 - Office Hours - Sugar Mobile SDK Development (Session 1 of 2) - Slides 
  •  April '24 - Office Hours - Sugar Mobile SDK Development (Session 1 of 2) - Recording 
  •  Sugar Q2 2024 Developer Webinar - Slides 
  •  Sugar Q2 2024 Developer Webinar - Recording  
  •  April '24 - Office Hours - Sugar Mobile SDK Development (Session 1 of 2) - Slides  
  •  April '24 - Office Hours - Sugar Mobile SDK Development (Session 1 of 2) - Recording  
  •  February '24 - Office Hours - Performance Profiling to Identify Bottlenecks - Slides 
  •  February '24 - Office Hours - Performance Profiling to Identify Bottlenecks - Recording 
  •  Mobile SDK 69.0 is Now Available  
  •  Mobile SDK 68.0 is Now Available  
  •  Mobile SDK 67.0 is Now Available  

^ Return to top

Sugar Enterprise

Users & Administrators

Quarterly Spotlight

Role-specific dashboard and report templates

3rd-party Integrations like DocuSign and SharePoint

Tile View improvements

Dashboard filters

Focus Drawer enhancements

User profile interface and usability improvements

Role Specific Dashboards Tile View Tile View Dashboard Filters
Docusign Sharepoint Focus Drawer Drilling Focus Drawer Drilling
SugarClub Release Updates Release Notes
  •  Sugar Enterprise 14.0 is Now Available  
  •  Sugar Enterprise Release Notes Q2 2024
  •  SugarIdentity Release Notes
  •  Sugar Hint Release Notes
Application & User Guides Administration Guides
  • Sugar Enterprise Application Guide
  • Sugar Portal User Guide
  •  Sugar Enterprise Administration Guide
  •  Sugar Portal Deployment Guide
  •  Installation and Upgrade Guide
  •  SugarIdentity On-Site Activation Guide
  •  SugarIdentity Guide
  •  Supported Platforms
Events Help Articles & Training
  •  14.0 Sugar Enterprise Customer Preview Webinar 
    18 Apr 2024 11:00 AM to 12:00 PM Eastern Time (US & Canada)
  •  Social Club: Managing your Sugar Dashboards 
    11 Apr 2024 11:00 AM to 12:00 PM Eastern Time (US & Canada)

Subscribe to SugarClub Events to be notified of upcoming events and review All SugarCRM Events to also see the SugarU Live Training calendar, Developer Events, and more!

  • What to Expect When Upgrading to 14.0 (Q2 2024)
  • Creating Reports With Results Specific to the Current User
  • Understanding User Types, License Types, and Sugar Licenses
  • Changing a User's Password
  •  New Course: Mastering Professional Documents Using Doc Merge  
  • Configuring Doc Merge in On-Site Instances
  • Historical Summary vs. Activity Stream vs. Audit Log vs. Timeline Dashlet
  • SugarCloud Managed Storage Limits
  •  How to Use Smart Guides to Streamline Business Processes  
  •  Take Advantage of Sugar’s New Feature: Dashboard Filtering  
  •  What's New with the Timeline Dashlet in version 13.2 (Q4 2023) Release?  
  • Automatically Associating Emails With Cases
  • Automatically Creating Cases From Inbound Emails
  • Integrating With Google for Admins
  • Integrating With Google for End Users
  • Integrating With Microsoft for Admins
  • Integrating With Microsoft for End Users
  • Integrating With Docusign for Admins
  • Integrating With Docusign for End Users
  • Health Check Error: Use of Deprecated Zend Framework Component
  • Health Check Error: Use of Removed Zend Framework Component
  • Sample Doc Merge Templates
  • Creating an Action Button
  •  Sugar Reporting: 7 Best Practices  

More articles coming soon! Turn page notifications on for this page April 2024 to be notified of updates regarding this release.

Join Sugar Documentation & Resources for more upcoming useful updates!

Blog Posts & Updates

Connect, Mobile App, & More

  • Q2 2024
    •  Sugar Enterprise 14.0 - Coming Soon to Your CRM!  
    •  The Scoop Q2 2024: Making Work Easier  
    •  SugarCRM Platform Capabilities Comparison Chart - April 2025  
    •  Important Notice - End of Support for Sugar 12 Instances  
  • Q1 2024
    •  “Hidden” Features Series: Leverage AI-Powered Insights with SugarPredict  
    •  "Hidden" Features Series: Collaborating in Comment Logs 
    •  “Hidden” Features Series: Maximizing Productivity with SugarCRM's Focus Drawers and Focus Drawer Tabs 
  • Q4 2023
    •  “Hidden” Features Series: Unearthing Hidden Efficiency with SugarCRM's Tile View Feature  
    •  “Hidden” Features Series: Unleash the Power of Contextual Report Dashlets in SugarCRM!  
    •  13.2 Sell & Serve Release: Major Updates to Our Timeline Feature! 
  • Q3 2023
    •  Fantastic New Sell Features (and a Module Rename!) – Q3 2023 Updates 
    •  ANNOUNCEMENT: Exciting New Offerings for SugarCloud & On-Prem Customers! 
    •  “Hidden” Features Series: Sugar Sell & Enterprise – Purchases & Purchased Line Items 
    •  “Hidden” Features Series: Sugar Sell & Enterprise – Copying Content & Settings for Admins 
    •  Outlook & Word Plug-ins Will Reach End of Support June 2024     
  •  Sugar Connect 44.0 is Live  
  •  Sugar Connect 43.0 is Live  
  •  Sugar Connect 42.0 is Live 
  •  Sugar Connect 41.0 is Live  
  •  Sugar Connect 40.0 is Live  
  •  Sugar Connect 39.0 is Live 
  •  Sugar Connect 38.0 is Live  
  •  Sugar Connect 37.0 is Live  

  •  Mobile App Version 69.0 is Live 
  •  Mobile App Version 68.0 is Live 
  •  Mobile App Version 67.0 is Live 
  •  Mobile App Version 66.0 is Live  
  •  Mobile App Version 65.0 is Live 
  •  Mobile App Version 63.0 is Live 
  •  Mobile App Version 62.0 is Live 
  •  Mobile App Version 61.0 is Live 
  •  Mobile App Version 60.0 is Live 
  •  Mobile App Version 59.0 is Live 
  •  Mobile App Version 58.0 is Live  

  •  Sugar Discover - Updated 18 March 2024 
  •  Sugar Discover - Updated 29 January 2024 
  •  Sugar Discover - Updated 18 December 2023 
  •  Sugar Discover - Updated 6 November 2023 
  •  Sugar Discover - Updated 9 October 2023  
  •  Sugar Discover - Updated 5 September 2023  
  •  Sugar Discover - Updated 31 July 2023 
  •  Sugar Discover - Updated 10 July 2023 
  •  Sugar Discover - Updated 15 May 2023 
  •  Sugar Discover - Updated 1 May 2023 

  •  Sugar Connector for LinkedIn Sales Navigator 1.7.0 is Now Available 
  •  Sugar Connector for LinkedIn Sales Navigator 1.6.0 is Now Available 
  •  Version 3.0.0 of the Excel Plug-in Released 
  •  Outlook & Word Plug-ins Will Reach End of Support June 2024 

^ Return to top


Sugar Enterprise

Developers

Blog Posts & Updates Developer Guides
  • Q2 2024
    •  Check out the Sugar 14.0 (Q2 2024) Release Preview! 
    •  Did You Miss The Q2 2024 Release Webinar? We Got You! 
    •  Learn Advanced Reporting for Sugar - March '24 Office Hours Recap!  
    •  Performance Profiling to Identify Bottlenecks - Office Hours Recap!   
    •  How to use Tailwind CSS in Sugar customizations  
  • Q1 2024
    •  ICYMI Q1 2024 Release Webinar Recap! 
    •  Sugar 13.3 Release Preview and Developer Webinar 
    •  Sprint Week Unleashes Creativity and Innovation at SugarCRM  
  • Q4 2023
    •  ICYMI Q4 '23 Release Webinar Recap 
    •  PHP 8.2 & Outfitters Add-On Certification - Sept '23 Office Hours Recap   
    •  Becoming a Solution Architect - August '23 Office Hours Recap 
  • Q3 2023
    •  Sugar 13.1 (Q3 '23) Webinars and Release Preview 
  •   Developer Guide 14.0
  •   Schema 14.0.0
  •  Sugar 14.0 (Q2 2024) Customization Guide  
Event Recaps Mobile Development

Subscribe to  Developer Events to be notified of upcoming events and review All SugarCRM Events to also see the SugarClub Events, SugarU Live Training calendar, and more!

  •  April '24 - Office Hours - Sugar Mobile SDK Development (Session 1 of 2) - Slides 
  •  April '24 - Office Hours - Sugar Mobile SDK Development (Session 1 of 2) - Recording   
  •  March '24 - Office Hours - Learn Advanced Reporting for Sugar - Slides 
  •  March '24 - Office Hours - Learn Advanced Reporting for Sugar - Recording   
  •  Sugar Q2 2024 Developer Webinar - Slides 
  •  Sugar Q2 2024 Developer Webinar - Recording  
  •  April '24 - Office Hours - Sugar Mobile SDK Development (Session 1 of 2) - Slides  
  •  April '24 - Office Hours - Sugar Mobile SDK Development (Session 1 of 2) - Recording  
  •  February '24 - Office Hours - Performance Profiling to Identify Bottlenecks - Slides 
  •  February '24 - Office Hours - Performance Profiling to Identify Bottlenecks - Recording 
  •  ICYMI Q1 2024 Release Webinar Recap! 
  •  ICYMI Q1 2024 Release Webinar Recap! 
  •  Sugar Q1 2024 Developer Webinar - Slides 
  •  Sugar Q1 2024 Developer Webinar - Recording 
  •  Developing using Docker - Office Hours Recap! 
  •  December '23 - Office Hours - Sugar Development with Docker containers - Recording 
  •  December '23 - Office Hours - Sugar Development with Docker containers - Slides 
  •  Sugar Q4 2023 Developer Webinar - Slides  
  •  Sugar Q4 2023 Developer Webinar - Recording  
  •  October '23 Office Hours - Recording 
  •  PHP 8.2 & Outfitters Add-On Certification - Sept '23 Office Hours - Recording 
  •  PHP 8.2 & Outfitters Add-On Certification - Sept '23 Office Hours - Slides 
  •  June '23 Office Hours Recap - PHP 8.2 Upgrade & Rector Demo 
    • Focused on the PHP 8.2 upgrade in SugarCloud and the steps to take for code compatibility.
  •  Mobile SDK 69.0 is Now Available  
  •  Mobile SDK 68.0 is Now Available  
  •  Mobile SDK 67.0 is Now Available  
  •  Mobile SDK 66.0 is Now Available  
  •  Mobile SDK 65.0 is Now Available 
  •  React, Redux, and Redux Toolkit available in Mobile SDK 65.0 
  •  Mobile SDK 63.0 is Now Available 
  •  Mobile SDK 62.0 is Now Available  
  •  HTTP connection no longer available in the SugarCRM mobile app  
  •  Mobile SDK 61.0 is Now Available  
  •  Mobile SDK 60.0 is Now Available 
  •  Mobile SDK 59.0 is Now Available  
  •  Mobile SDK 58.0 is Now Available  
  •  Changes to SDK app signing for Apple in version 58.0  
  •  Mobile SDK 57.0 is Now Available 
PHP 8.2 Upgrade
  •  Prepare for SugarCloud PHP 8.2 Upgrade 
  •  Notice: SugarCRM is updating to PHP 8.2 
  •  PHP 8.2 Upgrade FAQ 
  •  PHP 8.2 Redux - Slides 
  •  PHP 8.2 Redux - Recording 
  •  PHP 8.2 & Outfitters Add-On Certification - Sept '23 Office Hours - Recording 
  •  PHP 8.2 & Outfitters Add-On Certification - Sept '23 Office Hours - Slides 
  •  June '23 Office Hours Recap - PHP 8.2 Upgrade & Rector Demo 
    •  Focused on the PHP 8.2 upgrade in SugarCloud and the steps to take for code compatibility.
  •  Automated PHP Compatibility Tool 
  •  PHP 7.4 Warnings to PHP8.2 Errors  
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