Announcements

We're excited to announce that we've added a new Product Trainer and Instructional Designer to the team. Welcome Olivia Englehart! Hi Folks, I'm Olivia (She/They). Here at Sugar, I facilitate learning for our Market, Connect, Predict, and Discover p...

Interested in learning more about what's included in Sugar's most recent release? We have you covered!  Our What's New in the Q1 2022 Sugar Release course provides an overview of what you can expect in version 11.3 for each...

To help everyone kick off the new year right, this month we're offering 15% off our live classes with the coupon code HOLIDAY15. This coupon is good for use on any of our live virtual classes. Expand your Sugar skills through one of the...

On behalf of the team here at Sugar that manages SugarClub and SugarU, I'm excited to announce the launch of our redesigned Quick Video library! Last year, our team introduced a library of Quick Video tutorials to provide Sugar use...

With the holiday season quickly approaching we'd like to offer 15% off our live classes with the coupon code HOLIDAY15. This coupon is good for use on any of our live virtual classes, expand your Sugar skills through one of the following offerin...

Come find out what's included in Sugar's Q4 2021 cloud release! Our What's New in Sugar's Q4 2021 Release course provides an overview of what you can expect in version 11.2 for each product. Click the image be...

This recent release introduces Dynamic Distribution Lists to Sugar Market instances that are integrated with SugarCRM. These lists allow marketers to create segments in Sugar Market based on any of the information available in SugarCRM. Dyn...

Update:  The SugarU authentication issues have been resolved. You should be able to login at https://university.sugarcrm.com/ using the "SAML SSO" button. We will look at re-enabling the automatic Single Sign On flow in the coming...

Be sure to check out our latest SugarU Podcast episode, in episode 7 Andrea Ayers walks you through the five major features in Sugar Serve and how to configure, set up, or adjust those features in Sugar Serve to take adv...

In this series, you will learn more about the various features you can use in Sugar Market to manage your database size to fit within your subscription.  We will cover post-sync cleanup reports, sync filters (for SugarCRM customers), mass deleti...

Skill Builders provide Sugar users with an opportunity to learn, grow, and flaunt their expertise with their fellow SugarClub members.  Each Skill Builder Learning Plan is designed to guide users through&n...

Interested in learning more about what's included in Sugar's Q3 2021 cloud release? Look no further, we've got you covered! Our What's New in the Q3 2021 Sugar Release course provides an overview of what you can expect from our new release. Clic...

We're excited to announce the new SugarU Podcast for Administrators launches today! Each episode features topics that will both inform and excite Sugar Administrators about all the sensational ways they can become champions of success using our ...

Sugar Market customers that are integrated with SugarCRM can now optionally choose which records to sync from SugarCRM based on fields that match specific criteria.  This feature is available to Sugar Market customers integrated with Sugar ...

Overview This course is designed to provide a basic introduction to configuring Sugar Sell for administrators. Emphasis is a practical application of how admins should configure Sugar Sell to meet their business needs. In this course we’ll...

There are up to 5 categories of interest prediction that your Leads will be organized into by SugarPredict.  Each category of interest prediction has its own report that can be viewed, downloaded, or used as a recipient list. Clic...

Interested in learning more about Advanced Analytics?  Click here to enroll in a free, self-paced eLearning course to learn how to: Navigate the platform Build a Look (report) Create a dashboard What is Advanced Analytics? Advanced Analytics ...

Tired of the back-and-forth email chain when trying to schedule a meeting with a prospect or customer?  Learn how the Scheduler feature in Sugar Connect can help streamline the process for scheduling meetings on this Quick Video post linked belo...

The updated Sugar Connect courses for Google Workspace and Office 365 are now live on SugarU!  If you are a new user of Sugar Connect, or are looking for a refresh on all the available features and (new!) functionality, enroll in the course that...

In case you missed it live, we've made the Best Practices for Creating, Qualifying, and Converting Leads in Sugar webinar available on-demand. Click on the image below to learn about the best practices for managing your leads in Sugar:

The SugarU team has launched a new course that provides basic training on how Sugar Market and Sugar Sell work together.  Sugar Market is our Marketing Automation Platform that integrates seamlessly with our Customer Relationship Management (CRM...

With the new Q1 2021 release, Sugar introduced SugarPredict the first data-fueled AI for CRM that gives you predictive insight into your leads and opportunities, enabling you to convert leads and close opportunities fast...

We’ve updated the custom live training options for Sugar Market customers: SugarU will now be offering live, custom training packages for all Sugar Market users.  These sessions can be purchased via the ‘Sugar for Marketers’ ca...

We're happy to share that we've launched a new Quick Video Tutorial library in Learn. If you're in need of a short instructional video on how to complete a certain task or use specific functionality in one of the Sugar products, these video...

We’ve got an exciting new offering for Sugar Market users: SugarU will be offering live, one-on-one custom training hours for all Sugar Market users.  These sessions will be offered a-la-carte, and can be purchased via the ‘Sugar for...