SugarClub
SugarClub
  • User
  • Site
  • Search
  • User
Training & Certification
Training & Certification

Announcements

  • Live Classes
  • E-Learning
  • Quick Videos
  • Skill Builders
  • Get Certified!
  • SugarU Announcements
  • Training for Partners
  • My SugarU Dashboard
  • More
  • Cancel
  • New
Click here to join "Training & Certification" to engage in the conversation with this group and curate your SugarClub experience.
Get notified of new announcements
  • Subscribe by email
  • More
  • Cancel
  • Tags
  • Subscribe by email
  • More
  • Cancel
  • New Quick Video: Lead Prediction in Sugar Sell using SugarPredict

    Brieanne Rowe
    Brieanne Rowe
    Sugar Sell incorporates the artificial intelligence (A.I.) capabilities of SugarPredict to give you Predictive Insight into your lead data to make prioritizing your leads a breeze. The following video focuses specifically on how SugarP...
    • 7 Jun 2022
  • The Certified Sugar Administration Specialist Exam Has Been Updated

    Shara Rouse
    Shara Rouse
    Every year we refresh the certification exams to ensure that we’re testing based on the most current concepts as well as the most current product information. The updated exams are written based on the latest version of the product.&n...
    • 3 Jun 2022
  • New Quick Video - Using Advanced Forecasting and Pipeline Analytics in Sugar Sell

    Olivia Englehart
    Olivia Englehart
    In Sugar Sell Premier, Advanced Forecasting and Pipeline Analytics delivers invaluable insight into your sales and marketing metrics, allowing users to take needed actions based on changing business conditions. In this video,...
    • 6 May 2022
  • New Quick Video: Using Dynamic Email Content in Sugar Market

    Olivia Englehart
    Olivia Englehart
    With our Q2 2022 release, we've introduced an exciting new capability in our Sugar Market Email Builder 2.0: Dynamic Email Content! Now, marketers can target various segments of their audience within a single mail, by using slightly varied copy t...
    • 28 Apr 2022
  • New Course: What's new in the Q2 2022 Sugar Release

    Brieanne Rowe
    Brieanne Rowe
    Our Q2 2022 release (v12.0) is now live! Learn all about what's new in this quarter's release in our What's new in the Q2 2022 Sugar Release course. We'll cover what to anticipate in this new release for Sugar Market, Sugar Sell, Sugar Serv...
    • 19 Apr 2022
  • Sugar Administration Essentials is now Sugar Admin Fundamentals

    Brieanne Rowe
    Brieanne Rowe
    Same great course, we've just updated the name! Sugar Administration Essentials is now known as Sugar Admin Fundamentals. If you're not familiar with this live offering, Sugar Admin Fundamentals offers introductory training for new...
    • 19 Apr 2022
  • New Quick Video: Install and Login to Sugar Connect

    Olivia Englehart
    Olivia Englehart
    Sugar Connect users can quickly get going with the add-on by following the steps to install and login. Depending on whether you use Sugar Connect for Outlook 365 or Google Workspace, the steps will vary slightly.   We're excited to announce 2 ne...
    • 5 Apr 2022
  • New Course: Creating and Using Sugar Reports

    Andrea Ayers
    Andrea Ayers
    Creating and Using Sugar Reports If you're looking for a class on how to create and use reports in Sugar, this is the class for you. We explain how to generate Sugar reports, demonstrate how to take actions on reports, define each report ty...
    • 4 Apr 2022
  • New Course: How to use the Customer Journey Plug-in

    Brieanne Rowe
    Brieanne Rowe
    If you're looking to learn more about the Customer Journey plug-in and how it can be used to drive your sales processes be sure to check out our new How to use the Customer Journey Plug-in course. Click the image below to learn more and enroll: ...
    • 7 Mar 2022
  • The SugarU Team has Grown!

    Brieanne Rowe
    Brieanne Rowe
    We're excited to announce that we've added a new Product Trainer and Instructional Designer to the team. Welcome Olivia Englehart! Hi Folks, I'm Olivia (She/They). Here at Sugar, I facilitate learning for our Market, Connect, Predict, and Discover p...
    • 20 Jan 2022
  • New Course: What's new in the Q1 2022 Sugar Release?

    Brieanne Rowe
    Brieanne Rowe
    Interested in learning more about what's included in Sugar's most recent release? We have you covered!  Our What's New in the Q1 2022 Sugar Release course provides an overview of what you can expect in version 11.3 for each...
    • 19 Jan 2022
  • Reminder: Live Classes Discounted through January 31st

    Jana Ferguson
    Jana Ferguson
    To help everyone kick off the new year right, this month we're offering 15% off our live classes with the coupon code HOLIDAY15. This coupon is good for use on any of our live virtual classes. Expand your Sugar skills through one of the fol...
    • 5 Jan 2022
  • Quick Video Library Updates

    Alex Nassi
    Alex Nassi
    On behalf of the team here at Sugar that manages SugarClub and SugarU, I'm excited to announce the launch of our redesigned Quick Video library! Last year, our team introduced a library of Quick Video tutorials to provide Sugar use...
    • 29 Nov 2021
  • Tis the Season: Discounted SugarU Live Classes

    Brieanne Rowe
    Brieanne Rowe
    With the holiday season quickly approaching we'd like to offer 15% off our live classes with the coupon code HOLIDAY15. This coupon is good for use on any of our live virtual classes, expand your Sugar skills through one of the following offerin...
    • 16 Nov 2021
  • New Course: What's new in Sugar's Q4 2021 Release

    Brieanne Rowe
    Brieanne Rowe
    Come find out what's included in Sugar's Q4 2021 cloud release! Our What's New in Sugar's Q4 2021 Release course provides an overview of what you can expect in version 11.2 for each product. Click the image be...
    • 14 Oct 2021
  • New Feature: Learn more about the new Dynamic Distribution Lists available for Sugar Market!

    Mimi Noto
    Mimi Noto
    This recent release introduces Dynamic Distribution Lists to Sugar Market instances that are integrated with SugarCRM. These lists allow marketers to create segments in Sugar Market based on any of the information available in SugarCRM. Dyn...
    • 13 Oct 2021
  • Known Login Issues affecting SugarU - Fixed!!

    Brieanne Rowe
    Brieanne Rowe
    Update:  The SugarU authentication issues have been resolved. You should be able to login at https://university.sugarcrm.com/ using the "SAML SSO" button. We will look at re-enabling the automatic Single Sign On flow in the coming...
    • 6 Oct 2021
  • New SugarU Podcast episode and a chance to win a free class!

    Brieanne Rowe
    Brieanne Rowe
    Be sure to check out our latest SugarU Podcast episode, in episode 7 Andrea Ayers walks you through the five major features in Sugar Serve and how to configure, set up, or adjust those features in Sugar Serve to take adv...
    • 17 Sep 2021
  • New Sugar Market eLearning Course: Manage your Subscription Size

    Mimi Noto
    Mimi Noto
    In this series, you will learn more about the various features you can use in Sugar Market to manage your database size to fit within your subscription.  We will cover post-sync cleanup reports, sync filters (for SugarCRM customers), mass deleti...
    • 18 Aug 2021
  • We are excited to announce the launch of Sugar’s Skill Builder Learning Plans on SugarClub!

    Mimi Noto
    Mimi Noto
    Skill Builders provide Sugar users with an opportunity to learn, grow, and flaunt their expertise with their fellow SugarClub members.  Each Skill Builder Learning Plan is designed to guide users through&n...
    • 2 Aug 2021
  • Learn about What's New in our Latest Release

    Brieanne Rowe
    Brieanne Rowe
    Interested in learning more about what's included in Sugar's Q3 2021 cloud release? Look no further, we've got you covered! Our What's New in the Q3 2021 Sugar Release course provides an overview of what you can expect from our new release. Clic...
    • 20 Jul 2021
  • Check out our New SugarU Podcast - Available Now!

    Andrea Ayers
    Andrea Ayers
    We're excited to announce the new SugarU Podcast for Administrators launches today! Each episode features topics that will both inform and excite Sugar Administrators about all the sensational ways they can become champions of success using our ...
    • 20 Jul 2021
  • New Quick Video: Setting Up Sync Filters

    Mimi Noto
    Mimi Noto
    Sugar Market customers that are integrated with SugarCRM can now optionally choose which records to sync from SugarCRM based on fields that match specific criteria.  This feature is available to Sugar Market customers integrated with Sugar ...
    • 7 Jul 2021
  • New Course: How to Configure Sugar Sell

    Andrea Ayers
    Andrea Ayers
    Overview This course is designed to provide a basic introduction to configuring Sugar Sell for administrators. Emphasis is a practical application of how admins should configure Sugar Sell to meet their business needs. In this course we’ll...
    • 10 Jun 2021
  • Using & Viewing SugarPredict Lists in Sugar Market

    Mimi Noto
    Mimi Noto
    There are up to 5 categories of interest prediction that your Leads will be organized into by SugarPredict.  Each category of interest prediction has its own report that can be viewed, downloaded, or used as a recipient list. Clic...
    • 8 Jun 2021
>