Announcements

Our Q1 2023 release (v12.3) is now live! You can learn about the new left-hand navigation for Sugar Market, Sugar Sell, and Sugar Serve in our What's new in Sugar's Q1 2023 Release course. We'll also cover the other...

Have you heard the news? The Sugar platform is going through a User Interface (UI) redesign that launches in January with the 12.3 upgrade for our cloud customers and in April with the 13.0 upgrade for our on-premises customers!  This release go...

With the holidays fast approaching we'd like to offer 20% off our live classes and certification exams with the coupon code HOLIDAY20 (valid November 1, 2022 - January 31, 2023). This coupon is good for use on any of our live virtual classe...

You asked and we delivered! The Sugar Market Specialist Exam is now available to Customers.  We've updated the Certified Sugar Market Specialist Exam to reflect v.22.14. For more details, please click here and you’ll be take...

Our Q4 2022 release (v12.2) is now live! Learn all about what's new in this quarter's release in our What's new in Sugar's Q4 2022 Release course. We'll cover what to anticipate in this new release for Sug...

If you're an administrator for Sugar Sell or Sugar Serve and want to learn more about how to set up and manage SugarIdentity, this is the course for you. You'll learn what SugarIdentity is, how to create and manage users, review how to manage passwor...

Our Q3 2022 release (v12.1) is now live! Learn all about what's new in this quarter's release in our What's new in the Q3 2022 Sugar Release course. We'll cover what to anticipate in this new release for Sugar Mark...

Sugar Sell incorporates the artificial intelligence (A.I.) capabilities of SugarPredict to give you Predictive Insight into your lead data to make prioritizing your leads a breeze. The following video focuses specifically on how SugarP...

Every year we refresh the certification exams to ensure that we’re testing based on the most current concepts as well as the most current product information. The updated exams are written based on the latest version of the product.&n...

With our Q2 2022 release, we've introduced an exciting new capability in our Sugar Market Email Builder 2.0: Dynamic Email Content! Now, marketers can target various segments of their audience within a single mail, by using slightly varied copy t...

Our Q2 2022 release (v12.0) is now live! Learn all about what's new in this quarter's release in our What's new in the Q2 2022 Sugar Release course. We'll cover what to anticipate in this new release for Sugar Market, Sugar Sell, Sugar Serv...

Same great course, we've just updated the name! Sugar Administration Essentials is now known as Sugar Admin Fundamentals. If you're not familiar with this live offering, Sugar Admin Fundamentals offers introductory training for new...

Sugar Connect users can quickly get going with the add-on by following the steps to install and login. Depending on whether you use Sugar Connect for Outlook 365 or Google Workspace, the steps will vary slightly.   We're excited to announce 2 ne...

Creating and Using Sugar Reports If you're looking for a class on how to create and use reports in Sugar, this is the class for you. We explain how to generate Sugar reports, demonstrate how to take actions on reports, define each report ty...

If you're looking to learn more about the Customer Journey plug-in and how it can be used to drive your sales processes be sure to check out our new How to use the Customer Journey Plug-in course. Click the image below to learn more and enroll: ...

We're excited to announce that we've added a new Product Trainer and Instructional Designer to the team. Welcome Olivia Englehart! Hi Folks, I'm Olivia (She/They). Here at Sugar, I facilitate learning for our Market, Connect, Predict, and Discover p...

Interested in learning more about what's included in Sugar's most recent release? We have you covered!  Our What's New in the Q1 2022 Sugar Release course provides an overview of what you can expect in version 11.3 for each...

To help everyone kick off the new year right, this month we're offering 15% off our live classes with the coupon code HOLIDAY15. This coupon is good for use on any of our live virtual classes. Expand your Sugar skills through one of the fol...

On behalf of the team here at Sugar that manages SugarClub and SugarU, I'm excited to announce the launch of our redesigned Quick Video library! Last year, our team introduced a library of Quick Video tutorials to provide Sugar use...

With the holiday season quickly approaching we'd like to offer 15% off our live classes with the coupon code HOLIDAY15. This coupon is good for use on any of our live virtual classes, expand your Sugar skills through one of the following offerin...

Come find out what's included in Sugar's Q4 2021 cloud release! Our What's New in Sugar's Q4 2021 Release course provides an overview of what you can expect in version 11.2 for each product. Click the image be...

This recent release introduces Dynamic Distribution Lists to Sugar Market instances that are integrated with SugarCRM. These lists allow marketers to create segments in Sugar Market based on any of the information available in SugarCRM. Dyn...

Update:  The SugarU authentication issues have been resolved. You should be able to login at https://university.sugarcrm.com/ using the "SAML SSO" button. We will look at re-enabling the automatic Single Sign On flow in the coming...

Be sure to check out our latest SugarU Podcast episode, in episode 7 Andrea Ayers walks you through the five major features in Sugar Serve and how to configure, set up, or adjust those features in Sugar Serve to take adv...

In this series, you will learn more about the various features you can use in Sugar Market to manage your database size to fit within your subscription.  We will cover post-sync cleanup reports, sync filters (for SugarCRM customers), mass deleti...