Sugar News

*This post was written by guest contributor Matt O’Neill, a seasoned futurist and expert in helping businesses adapt to change. For more from Matt, visit futuristmatt.com. During today’s keynote, “You Can’t Be Future Proof, Bu...

Picture this: You’re a Tier 2 support representative. Your day starts with a list of case escalations that have been assigned to you—cases with histories as complex as the customers’ frustrations. Each one represents a problem that&...

After careful consideration and feedback from our valued customers and partners, SugarCRM has decided to transition from four releases per year to two for Sugar Sell and Sugar Serve. This change aims to better align with customer needs and improve yo...

Since our last Scoop update, we’ve been enhancing the Sugar platform to be better than ever. We can’t wait to show you what’s new in our Q4 2024 (14.2) Sugar Sell and Serve release. Complete UI Overhaul The Q4 2024 update giv...

Hello SugarClub Community, This community of SugarCRM users is incredible, and I am very excited to share that this has been recognized by the vendor of the platform (Verint Community) that we use to run SugarClub! I spent part of this week at the V...

I have some important SugarCRM news to share. After careful consideration, Craig Charlton has decided to step aside from his role as our CEO and move to the role of Chairman of the Board. You can reference today’s press release about this ...

Calling all Sugar customers!  You've just received a new video message from David Cristini, Director of the US ISV Field Organization at Amazon Web Services (AWS). David wants you to know—you’re invited to the upcoming CRM Adopt...

We're back in California for the first time since 2019 and kicking things off with a bang at our San Francisco CRM Adoption Roadshow on September 12th! This marks the beginning of our 10-show Roadshow series, and we couldn't be more excited t...

We are thrilled to announce the launch of the Intelligence Add-on, a comprehensive AI/ML solution designed to enhance your SugarCRM experience. This add-on combines our AI/ML features under one package.    Key Features  The Intelligenc...

Since our last Scoop update, we’ve been working on making the Sugar platform better than ever. We’re excited to show you what’s in store in our Q3 2024 Sugar Sell and Serve release. AI Summarization for Opportunities and Case...