• Introducing AI for CRM: Predict the Future

    Today marks the launch of a game-changer for all sales teams. SugarPredict is the first data-fueled AI for CRM that gives you unprecedented levels of prediction accuracy without the time, cost, and technical expertise typically required to take advan...
    • 27 Jan 2021
  • See How Sugar Ranks in These Two NEW Customer-Driven Reports

    Nothing matters more than what our customers think. So that’s why these two new customer-driven rankings have us really excited. Don’t leave! I promise it’s exciting stuff. You may have read the news or heard the buzz already, but w...
    • 14 Jan 2021
  • SugarClub - Q&A in the SugarClub Clubhouse

    You've got questions, we've got answers! Whether it's best practices, platform how-to's, something about Sugar that's generally been on your mind, or you just want to say hi, we're here to chat! Join the SugarClub team for our new SugarClub Clubhouse...
    • 7 Dec 2020
  • Sugar Welcomes Longtime Partner W-Systems to the Family

    We are pleased to share that SugarCRM acquired W-Systems, our largest global Sugar Elite partner, on November 2, 2020. By welcoming W-Systems to the Sugar family, Sugar is taking yet another step in ensuring that customers like you are set up to crea...
    • 5 Nov 2020
  • GDPR & International Data Transfer / Updated Data Processing Agreement

    On July 16th, 2020 the European Court of Justice ("CJEU") invalidated the EU-US Privacy Shield. Please refer to the attached document for further information. As a consequence, Sugar has updated its data processing agreement which can be f...
    • 26 Aug 2020
  • Exciting AI Acquisition News

    I’m very excited to share that today, Sugar announced the acquisition of Node Inc., a San Francisco-based artificial intelligence (AI) platform company that combines CRM data with data enrichment from vast external data sources to deliver power...
    • 24 Aug 2020
  • Welcome to the SugarClub!

    Welcome to the SugarClub! We couldn’t be more excited to have you here. As we launch the site, we wanted to give you all a look back at how we got here and share our goals for the future.  The process that led to this launch started way ba...
    • 1 Aug 2020
  • Introducing Sugar Integrate

    Sugar Integrate SolutionSugar Integrate is a brand new integration platform as a service (iPaaS), that is purpose-built for Sugar developers so that they can deliver on CX integration needs faster and accelerate business benefits. Sugar Integrate wi...
    • 7 Apr 2020
  • New Naming Convention for Sugar Releases

    In 2004, Clint Oram and the other Sugar founders embarked on a profound mission that changed the CRM landscape forever. Sixteen years later, Sugar has grown into a truly global company with 7 offices worldwide and customers spanning 6 continents, 26...
    • 30 Mar 2020
  • Welcome to the New SugarCRM

    Today we’ve made some announcements that will fundamentally change the way businesses utilize CRM. As you know, our recent acquisitions of Collabspot, Salesfusion and a business intelligence team have moved us firmly into the realm of customer...
    • 31 Jul 2019
  • Introducing Sugar Serve

    Sugar Serve, SugarCRM's new customer service automation offering, puts everything agents need to work a support case right at their fingertips, in an integrated and optimized console experience. Sugar Serve is designed t...
    • 31 Jul 2019
  • SugarCRM Acquires SaaS Marketing Automation Innovator Salesfusion

    Powerful Combination Expands Sugar Platform to Relentlessly Drive Relevant Customer Experiences that Create Customers for LifeSugarCRM Inc.®, the company that helps organizations deliver exceptional customer experiences, announced today it has a...
    • 16 May 2019
  • SugarCRM acquires Collabspot email integration products

    SugarCRM Inc.®, the company that helps organizations build better business relationships, today announced that it has acquired the Collabspot email integration products from Collabspot Pte Ltd. These tools provide improved integration with email...
    • 20 Mar 2019
  • SugarCRM celebrates top partners of the year

    The #1 CRM provider announced its 2019 global Elite Partners and recognized seven partners at its recent Sales Kick-off event.SugarCRM Inc., the company that helps global organizations build better business relationships, has recognized seven of its...
    • 20 Mar 2019
  • SugarCRM Appoints Craig Charlton as New CEO

    SugarCRM Inc.®, the company that helps organizations build better business relationships, today announced that it has appointed Craig Charlton as chief executive officer effective immediately. Charlton succeeds Larry Augustin, SugarCRM’s f...
    • 14 Feb 2019
  • Sugar Community Edition open source project ends

    It was four years ago that I announced in my SugarCRM in the Next 10 Years post how SugarCRM would not be releasing new versions of the Sugar Community Edition CRM product, making Sugar 6.5 the last version of Sugar CE.  In mid 2017, ...
    • 6 Apr 2018
  • 2017 Sugar Release Process Update

    We have some exciting news to share about SugarCRM moving to an improved release process for Sugar, our core Relationship Management product: Sugar On-Demand Our next Sugar On-Demand release, “Fall ‘17” is scheduled to go live on Oc...
    • 18 Sep 2017