Sugar News

We've made new updates across Sugar Sell, Serve, Market and sales-i. From smarter tools to global improvements, it's all designed to save you time and help your team work smoothly.   Want to help your team get the most out of these new features?...

Your CRM is more than just software—it’s the foundation for how you engage with customers, streamline operations, and drive business growth. But to get the full value from Sugar, you need ongoing expertise, strategic guidance, and continu...

At SugarCRM, we’re always looking for ways to simplify processes and improve your experience. Recently, we updated our product release cadence to better align with customer needs. Now, we're adjusting how we number new releases fo...

This April, we're bringing updates and enhancements to our cloud products that will help you save time, make smarter decisions, and remove friction from your daily work. The April 25.1 release is focused on helping you: Act faster with ins...

One of the biggest reasons CRM implementations fall short isn't the technology—it's adoption. And one of the biggest blockers to adoption? People don't know what they don't know. We hear it all the time from customers: "I d...

Celebrating Our Year Together  As the year comes to a close, we want to reflect on the incredible moments we’ve shared with you—our Sugar community. This year, we celebrated innovation, resilience, and collaboration—from new&nb...

*This post was written by guest contributor Matt O’Neill, a seasoned futurist and expert in helping businesses adapt to change. For more from Matt, visit futuristmatt.com. During today’s keynote, “You Can’t Be Future Proof, Bu...

Picture this: You’re a Tier 2 support representative. Your day starts with a list of case escalations that have been assigned to you—cases with histories as complex as the customers’ frustrations. Each one represents a problem that&...

After careful consideration and feedback from our valued customers and partners, SugarCRM has decided to transition from four releases per year to two for Sugar Sell and Sugar Serve. This change aims to better align with customer needs and improve yo...

Since our last Scoop update, we’ve been enhancing the Sugar platform to be better than ever. We can’t wait to show you what’s new in our Q4 2024 (14.2) Sugar Sell and Serve release. Complete UI Overhaul The Q4 2024 update giv...