Sugar News

We are delighted to announce the upcoming April product release for Q2 2023. We encourage you to bookmark the Release Central space in SugarClub, which you can visit throughout the quarter (starting April 17) for essential upgrade resources. We recom...

You read that right! In-person customer events are back, and we have plans to make them better than before. While we have yet to lock down all the details, we're happy to share that we're hosting in-person events in September 2023. So let your team k...

Calling all on-premises customers—the 13.0 product release for Sugar Enterprise on-premises will be here on April 17. We're hosting an on-premises Enterprise-only release preview webinar this Thursday, March 16. If you haven't yet, registe...

We are here for Q&A! Join us today, Jan 25th, 2023 at 11a EST Invite Link https://sugarcrm.zoom.us/j/91798835060?pwd=OWwwZDEzZEZrSkhoSWJ4Nk1LR3B3dz09 We can't wait to hear all about your experience with using Market's new left-hand navigati...

Hi Everyone, Are you ready for Release Week? We sure are! The Q1 2023 Release Week is here! Visit the Release Week group now to:  Review the official Release Announcements to see the full list of changes by product and how they’ll help yo...

SugarCRM takes the security of our customers' and partners' systems and data seriously. Recently, we became aware of a vulnerability impacting our Sugar Sell, Enterprise, Professional, Serve, and Ultimate software solutions. We have been actively com...

Nothing says happy new year like celebrating new award winners! The celebration of our 2022 Customer Breakthrough Award winners continues. We captured more acceptance speeches during our virtual awards ceremony to celebrate our Asia-Pacific-loca...

Please see January 13, 2023: Security Vulnerability Update for the most recent updates, including information about the final report from our third-party forensics firm.

SugarCRM recently became aware of a publicly disclosed vulnerability affecting our Sugar Sell, Serve, Enterprise, Professional, and Ultimate software solutions. This vulnerability was assigned CVE-2023-22952 and is also documented in SugarCRM Security Advisory…

You’ve likely heard the exciting news that the Sugar platform is getting a user interface redesign. Andrea Ayers, on our SugarU team, recently recorded an on-demand video where she walks through the upcoming changes for our cloud cust...

Save the Date for Release Week, returning January 23 through January 27, by turning on notifications and bookmarking the official Release Week group. This release is an exciting one, and here’s why:  Sugar Sell, Serve, and Market are getti...

We had an amazing time celebrating our customers during our 2022 Virtual Customer Breakthrough Awards Ceremony, and our winners had some kind things to say - we just had to share it with the world!  We had just under 90 participant...

We’re thrilled to share that the Sugar platform is going through a User Interface (UI) redesign!  The redesign will launch for our Cloud products beginning in January with the 12.3 upgrade and for our on-premises customers beginning in Apr...

Customers want the freedom to engage with you where, when, and how they want. Why not empower them to do just that? With Sugar Serve’s new Self-Service Center, we want to help you reduce costs and enable customers to connect with you on their o...

That's a wrap on our 2022 Customer Breakthrough Awards; we have sixteen new winners to celebrate this year! The Customer Breakthrough Awards began in 2021 to celebrate SugarCRM customers worldwide for their success using the platform. After naming el...

We're so close to announcing our Customer Breakthrough Award winners for 2022! Keep your eyes on this space tomorrow. In the meantime, did you miss this year’s 2022 Customer Breakthrough Award nominations? Do you want to learn how to prepare fo...

We’ve naturally come to a point in our year where we reflect on and celebrate our previous wins and look forward to the near future. With that, we’re excited to share that SugarCRM has placed as a Leader G2 Mid-Market CRM Grid Report for ...

Another reminder to sign up for Sugar Marketplace News! Sign up for our weekly emails and stay in the loop with the latest available add-ons to enhance your Sugar platform, with SugarOutfitters, the official SugarCRM marketplace.   Wh...

Release Week returns October 17-21, so save the date by turning on your notifications or bookmarking the Release Week group. Each quarter, you’ll find all product release information in one place, including productivity improvements, user ...

If you’re looking to drive better sales and more revenue, why not leverage your existing CRM data? Through Sugar’s dashboards, analytics, and reporting capabilities, you can easily uncover previously hidden opportunities. Join SugarCRM cu...

WOW. We can't start to explain how amazing the last few weeks have been seeing all your incredible nominations come in. Your inspiring stories have brought smiles to every one of our faces. We've made a decision to extend the deadline by two days.&nb...

In nine days--or 216 hours--nominates for our second annual Customer Breakthrough Awards will come to a close. Without grabbing the opportunity to share your company’s story through a nomination, your team misses out on the chance to be recogni...

Sign up for our weekly emails and stay in the loop with the latest available add-ons to enhance your Sugar platform, with SugarOutfitters, the official SugarCRM marketplace.     What is SugarOutfitters?  SugarOutfitters is the one...

There are three weeks left before we close submissions for the 2022 Customer Breakthrough Awards. Just three short weeks left to brag about your big wins and share your successes with the world. If you haven’t heard yet, we have added two new c...

Yesterday, we hosted our first Social Club session on the topic of Reporting in Sugar Sell & Sugar Serve. A big thank you to the customers that were able to attend. Alex Nassi, Ellen True, Patrick McQueen, and I really enjoyed...

What happens if I win? Customer award winners will receive recognition as thought-leaders and experts in their field and will have the opportunity to share their stories with analysts, peers, and the public. You’ll receive a luxury award to put...