Q2 2023

Choose an option below to see the important release information, especially for you!

Quarterly Spotlight

Email Builder Improvements

Events UI Refresh

Advanced Analytics

Additional Sugar Market Resources

• Update: Attention Oktopost Users! Here's what to do when you run out of social media content ideas
• Live Event: Leveraging Sugar Market Advanced Analytics - May 10, 8:00 AM PDT
• Sugar News: The Scoop Q2 2023: New Ways to Work Smarter
• SugarCRM Platform Capabilities Comparison Chart 

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Quarterly Spotlight

Report Viewer Updates

Productivity Enhancements

DocuSign in Mobile

Updates to Connect & Automate

Additional Sugar Sell & Serve Resources

• Help Article: What to Expect When Upgrading to 13.0 (Q2 2023)
• Quick Video: Reporting in Sugar Sell & Enterprise in the Q2 2023 Release
• Quick Video: Forecasting in the Q2 2023 Release 
• Quick Video: Editing Records using the Focus Drawer Record View Dashlet
• Live Event: Help shape the future of Sugar – Meet with our Product Team this month!
  • April 25, 2023 10:00 AM EDT
• Sugar News: The Scoop Q2 2023: New Ways to Work Smarter
• Announcement: Exciting New Offerings for SugarCloud & On-Prem Customers!
• Sugar Sell Editions Overview & Comparison Chart
• SugarCRM Platform Capabilities Comparison Chart 

• Help Articles: 
  • Activating Sugar Sell Premier 
  • Activating Sugar Sell Advanced
    
  • Activating Sugar Sell Essentials 
  • Activating Sugar Serve  
  • Introduction to the Diagnostic Tool
  • Integrating With Dropbox for Admins
  • Integrating With Dropbox for End Users
  • Understanding SLA and Case Resolution Calculations
• Release Announcement: Sugar Discover - Updated 1 May 2023 

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Additional Sugar Sell & Serve Resources for Developers

• Sugar 13.0 Release Preview and Webinars

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Quarterly Spotlight

Modernized User Interface

Report Viewer Updates

Addition of Service Functionality

Additional Sugar Enterprise Resources

• Help Article: What to Expect When Upgrading to 13.0 (Q2 2023)
• Quick Video: Reporting in Sugar Sell & Enterprise in the Q2 2023 Release
• Quick Video: Forecasting in the Q2 2023 Release 
• Quick Video: Editing Records using the Focus Drawer Record View Dashlet 
• Webinar: Enterprise-Only Release Preview Webinar (and Other Upgrade Resources) 
• Update: Important Notice - End of Support for Sugar 11 Instances
• Live Event: Help shape the future of Sugar – Meet with our Product Team this month!
  • April 25, 2023 10:00 AM EDT
• Sugar News: The Scoop Q2 2023: New Ways to Work Smarter 

• Announcement: Exciting New Offerings for SugarCloud & On-Prem Customers!
• Sugar Enterprise Editions Overview & Comparison Chart
• Sugar Enterprise On-Premises CRM Overview
• SugarCRM Platform Capabilities Comparison Chart 
• Help Articles: 
  • Activating Sugar Enterprise+
  • Introduction to the Diagnostic Tool
  • Integrating With Dropbox for Admins
  • Integrating With Dropbox for End Users
  • Understanding SLA and Case Resolution Calculations

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Additional Sugar Enterprise Resources

• Update: Important Notice - End of Support for Sugar 11 Instances

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