As per SugarCRM policies and as initially communicated in October 2022, we are announcing the end of support and security maintenance for all Sugar Enterprise and Professional instances on version 11.x. Support of version 11.x instances will come to end on April 30, 2023.
If you are on Sugar 11.x and will be affected by this change, SugarCRM strongly recommends you perform one of the following actions prior to the End-of-Support date of April 30, 2023:
- Migrate to SugarCloud. Migrating to SugarCloud has the benefit of automated product upgrades.
- Upgrade to Sugar 12.x (current version 12.0.2), which will be supported until April 30, 2024.
If you cannot migrate to SugarCloud or upgrade to Sugar 12.x by April 30, 2023, consider Sugar's Upgrade Transition Program, which can provide extra time to plan an upgrade/migration to a supported platform.
We understand that this announcement may require action on your part, and we are ready to assist with whichever path you choose. Please contact your partner or Sugar Support with any questions.
For more information about our version support policy and a complete list of version End-of-Support dates, visit our Supported Versions page on the Sugar Support site.