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Q2 2023

Q2 2023

Choose an option below to see the important release information, especially for you!

market user

sell serve user admin

sell serve dev


Sugar Market

 

Quarterly Spotlight

Email Builder Improvements

Events UI Refresh

Advanced Analytics

Announcement: Sugar Market 23.3 Now Available Announcement: Sugar Market 23.4 Now Available Announcement: Sugar Market 23.5 Now Available Announcement: Sugar Market 23.6 Now Available
Announcement: Sugar Market 23.7 Now Available Great news for Oktopost users! Great news for Oktopost users!

Additional Sugar Market Resources

  • Update: Attention Oktopost Users! Here's what to do when you run out of social media content ideas
  • Live Event Recording: Sugar Market - Leveraging Advanced Analytics Webinar (Event held on 10 May 2023)
  • Sugar News: The Scoop Q2 2023: New Ways to Work Smarter
  • SugarCRM Platform Capabilities Comparison Chart 
  • Update: Sugar Market Contact Overages Explained 

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Sugar Sell & Serve

Users & Administrators

 

Quarterly Spotlight

Report Viewer Updates

Productivity Enhancements

DocuSign in Mobile

Updates to Connect & Automate

sugar sell q2 2023 is live Sell Q2 23 Release Notes sugar serve q2 2023 is live Sell Q2 23 Release Notes
What’s New in Metrics & Reporting? Announcement: Sugar Mobile App 55.0 is Live Announcement: Sugar Mobile App 56.0 is Live Announcement: Sugar Mobile App 57.0 is Live
Sugar Connect 36.1 and 2 are Live Sugar Connect 36.0 is Live Announcement: Sugar Connect 35.0 is Live Announcement: Sugar Connect 34.1 is Live
Announcement: Sugar Connect 34.0 is Live Outlook Plug-in 2.7.7

Additional Sugar Sell & Serve Resources

  • Help Article: What to Expect When Upgrading to 13.0 (Q2 2023)
  • Quick Video: Reporting in Sugar Sell & Enterprise in the Q2 2023 Release
  • Quick Video: Forecasting in the Q2 2023 Release 
  • Quick Video: Editing Records using the Focus Drawer Record View Dashlet
  • Sugar News: The Scoop Q2 2023: New Ways to Work Smarter
  • Announcement: Exciting New Offerings for SugarCloud & On-Prem Customers!
  • Sugar Sell Editions Overview & Comparison Chart
  • SugarCRM Platform Capabilities Comparison Chart 
  • Help Articles: 
    • Activating Sugar Sell Premier 
    • Activating Sugar Sell Advanced
    • Activating Sugar Sell Essentials 
    • Activating Sugar Serve  
    • Introduction to the Diagnostic Tool
    • Integrating With Dropbox for Admins
    • Integrating With Dropbox for End Users
    • Understanding SLA and Case Resolution Calculations
    • Updated: Configuring Your Navigation Bar 
  • Release Announcement: Sugar Discover - Updated 1 May 2023 
  • Release Announcement: Sugar Discover - Updated 15 May 2023 

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Sugar Sell & Serve

Developers

Sugar 13.0 Release Preview Recap

Sugar Developer Webinar Recording - Sugar Q2 2023 (13.0) Release

Sugar Developer Webinar Slides - Sugar Q2 2023 (13.0)

Dev 13 Customization Guide.png

Additional Sugar Sell & Serve Resources for Developers

  • Sugar 13.0 Release Preview and Webinars
  • DevBlog: How to use an automated PHP compatibility tool with your Sugar customizations 
  • May '23 Developer Office Hours Recap
    • (Focused on Sugar Professional to Enterprise conversions and strategies for upgrading from old to the latest Sugar versions)

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Sugar Enterprise

Users & Administrators

 

Quarterly Spotlight

Modernized User Interface

Report Viewer Updates

Addition of Service Functionality

enterprise 13.0 is live enterprise 13.0 is live

Customer FAQ: Sugar Enterprise On-Premises 13.0 Release

Release Preview Recording

Coming Soon: Enterprise 13.0 On-Prem Upgrade!

What’s New in Metrics & Reporting? Outlook Plug-in 2.7.7
Sugar Connect 36.1 and 2 are Live Sugar Connect 36.0 is Live Announcement: Sugar Connect 35.0 is Live Announcement: Sugar Connect 34.1 is Live
Announcement: Sugar Connect 34.0 is Live Announcement: Sugar Mobile App 57.0 is Live Announcement: Sugar Mobile App 56.0 is Live Announcement: Sugar Mobile App 55.0 is Live

Additional Sugar Enterprise Resources

  • Help Article: What to Expect When Upgrading to 13.0 (Q2 2023)
  • Quick Video: Reporting in Sugar Sell & Enterprise in the Q2 2023 Release
  • Quick Video: Forecasting in the Q2 2023 Release 
  • Quick Video: Editing Records using the Focus Drawer Record View Dashlet 
  • Webinar: Enterprise-Only Release Preview Webinar (and Other Upgrade Resources) 
  • Update: Important Notice - End of Support for Sugar 11 Instances
  • Sugar News: The Scoop Q2 2023: New Ways to Work Smarter 
  • Announcement: Exciting New Offerings for SugarCloud & On-Prem Customers!
  • Sugar Enterprise Editions Overview & Comparison Chart
  • Sugar Enterprise On-Premises CRM Overview
  • SugarCRM Platform Capabilities Comparison Chart 
  • Help Articles: 
    • Activating Sugar Enterprise+
    • Introduction to the Diagnostic Tool
    • Integrating With Dropbox for Admins
    • Integrating With Dropbox for End Users
    • Understanding SLA and Case Resolution Calculations
    • Updated: Configuring Your Navigation Bar
  • Updated: Upgrade Paths for On-Site Installations 

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Sugar Enterprise

Developers

Sugar 13.0 Release Preview Recap

Sugar Developer Webinar Recording - Sugar Q2 2023 (13.0) Release

Sugar Developer Webinar Slides - Sugar Q2 2023 (13.0)

Dev 13 Customization Guide.png

Additional Sugar Enterprise Resources

  • Update: Important Notice - End of Support for Sugar 11 Instances
  • DevBlog: How to use an automated PHP compatibility tool with your Sugar customizations 
  • DevBlog: Improving the security of files uploaded to Sugar 
  • May '23 Developer Office Hours Recap
    • (Focused on Sugar Professional to Enterprise conversions and strategies for upgrading from old to the latest Sugar versions)
  • Updated: Upgrade Paths for On-Site Installations 

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