Choose an option below to see the important release information, especially for you!

Quarterly Spotlight

Email Builder Improvements

Events UI Refresh

Advanced Analytics

Additional Sugar Market Resources

• Update: Attention Oktopost Users! Here's what to do when you run out of social media content ideas
• Live Event Recording: Sugar Market - Leveraging Advanced Analytics Webinar (Event held on 10 May 2023)
• Sugar News: The Scoop Q2 2023: New Ways to Work Smarter
• SugarCRM Platform Capabilities Comparison Chart 
• Update: Sugar Market Contact Overages Explained 

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Quarterly Spotlight

Report Viewer Updates

Productivity Enhancements

DocuSign in Mobile

Updates to Connect & Automate

Additional Sugar Sell & Serve Resources

• Help Article: What to Expect When Upgrading to 13.0 (Q2 2023)
• Quick Video: Reporting in Sugar Sell & Enterprise in the Q2 2023 Release
• Quick Video: Forecasting in the Q2 2023 Release 
• Quick Video: Editing Records using the Focus Drawer Record View Dashlet
• Sugar News: The Scoop Q2 2023: New Ways to Work Smarter
• Announcement: Exciting New Offerings for SugarCloud & On-Prem Customers!
• Sugar Sell Editions Overview & Comparison Chart
• SugarCRM Platform Capabilities Comparison Chart 

• Help Articles: 
  • Activating Sugar Sell Premier 
  • Activating Sugar Sell Advanced
    
  • Activating Sugar Sell Essentials 
  • Activating Sugar Serve  
  • Introduction to the Diagnostic Tool
  • Integrating With Dropbox for Admins
  • Integrating With Dropbox for End Users
  • Understanding SLA and Case Resolution Calculations
  • Updated: Configuring Your Navigation Bar 
• Release Announcement: Sugar Discover - Updated 1 May 2023 
• Release Announcement: Sugar Discover - Updated 15 May 2023 

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Additional Sugar Sell & Serve Resources for Developers

• Sugar 13.0 Release Preview and Webinars
• DevBlog: How to use an automated PHP compatibility tool with your Sugar customizations 
• May '23 Developer Office Hours Recap
  • (Focused on Sugar Professional to Enterprise conversions and strategies for upgrading from old to the latest Sugar versions)

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Quarterly Spotlight

Modernized User Interface

Report Viewer Updates

Addition of Service Functionality

Additional Sugar Enterprise Resources

• Help Article: What to Expect When Upgrading to 13.0 (Q2 2023)
• Quick Video: Reporting in Sugar Sell & Enterprise in the Q2 2023 Release
• Quick Video: Forecasting in the Q2 2023 Release 
• Quick Video: Editing Records using the Focus Drawer Record View Dashlet 
• Webinar: Enterprise-Only Release Preview Webinar (and Other Upgrade Resources) 
• Update: Important Notice - End of Support for Sugar 11 Instances
• Sugar News: The Scoop Q2 2023: New Ways to Work Smarter 

• Announcement: Exciting New Offerings for SugarCloud & On-Prem Customers!
• Sugar Enterprise Editions Overview & Comparison Chart
• Sugar Enterprise On-Premises CRM Overview
• SugarCRM Platform Capabilities Comparison Chart 
• Help Articles: 
  • Activating Sugar Enterprise+
  • Introduction to the Diagnostic Tool
  • Integrating With Dropbox for Admins
  • Integrating With Dropbox for End Users
  • Understanding SLA and Case Resolution Calculations
  • Updated: Configuring Your Navigation Bar
• Updated: Upgrade Paths for On-Site Installations 

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Additional Sugar Enterprise Resources

• Update: Important Notice - End of Support for Sugar 11 Instances
• DevBlog: How to use an automated PHP compatibility tool with your Sugar customizations 
• DevBlog: Improving the security of files uploaded to Sugar 
• May '23 Developer Office Hours Recap
  • (Focused on Sugar Professional to Enterprise conversions and strategies for upgrading from old to the latest Sugar versions)
• Updated: Upgrade Paths for On-Site Installations 

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