Impersonating Users in Sugar With SugarIdentity

Sugar admins, did you know that you can log in as a regular or other system administrator user in your organization using the "Impersonate (Log in as)" option in SugarIdentity? Impersonating a user in Sugar allows you to access and view the same modules/settings as the user's actual account without having to obtain their login credentials. So, if your instance is SugarIdentity-enabled, be sure to check out and utilize this useful tool!

Here are some common use cases for user impersonation:

  • Reproducing or troubleshooting a user-reported issue directly from the user's account.
  • Previewing a new user's account to ensure that it is set up correctly before the user first logs in to Sugar.  
  • Previewing a user's account after assigning new teams and roles to ensure that the proper permissions and restrictions are in place. 
  • Creating and/or configuring dashboards for users directly in their account. 
  • Performing any necessary tests or validating user interface changes in the user's account.


Do you want to discuss this tip with other SugarClub members? Do you have your own tips to share? Ask a question or start a conversation in the SugarClub Help Fourms!