Sugar admins, did you know that you can log in as a regular or other system administrator user in your organization using the "Impersonate (Log in as)" option in SugarIdentity? Impersonating a user in Sugar allows you to access and view the same modules/settings as the user's actual account without having to obtain their login credentials. So, if your instance is SugarIdentity-enabled, be sure to check out and utilize this useful tool!
Here are some common use cases for user impersonation:
- Reproducing or troubleshooting a user-reported issue directly from the user's account.
- Previewing a new user's account to ensure that it is set up correctly before the user first logs in to Sugar.
- Previewing a user's account after assigning new teams and roles to ensure that the proper permissions and restrictions are in place.
- Creating and/or configuring dashboards for users directly in their account.
- Performing any necessary tests or validating user interface changes in the user's account.
