Sugar Glossary

Whether you're a seasoned CX veteran or just getting started on your journey, you may be learning a whole new vocabulary. What do all these terms and phrases mean? Sugar is here to help with a guide to all of the buzzwords and acronyms in CX tools. Take a look and see if you learn anything new, or bookmark it for future reference in case you need help in the future!

Do you want to discuss this tip with other SugarClub members? Do you have your own tips to share? Ask a question or start a conversation in the SugarClub Help Fourms!