Inbound Email: None

There is a new option available in Sugar 13.2 when selecting how administrators would like to process inbound emails. Originally, you could only choose "Least Busy" or "Round-Robin"; now there is a new option called "None".

While the name doesn't sound flashy, this allows you to have the newly created case do nothing, allowing SugarBPM to take the wheel and route the case wherever you'd like.

Who knew doing nothing could be so useful?! Learn more about this by viewing the Email Management documentation in the Administration guide.

Do you want to discuss this tip with other SugarClub members? Do you have your own tips to share? Ask a question or start a conversation in the SugarClub Help Fourms!