We have setup the Microsoft exchange online setup on Sugar connector for Inbound emails. Inbound email record is authorized Monitored Folder is set to Inbox Trash folder is set Leave Messages on server is set to No Scheduler is running but…

I am trying to add a new Montserrat font in the tinymce editor of composer-email but without success. Can anyone help me? I created: source/custom/modules/Emails/clients/base/fields/htmleditable_tinymce/htmleditable_tinymce.js ({ extendsFrom:…

Hi there, We are facing a strange issue on the Emails list view. We can not filter this view based on the Email From address, did you face the same issue ? What could be a workaround as the customer is asking for this functionality. I'm running…

What variable am i to use to add the meeting 'description' to the template? My change looked like this: <!-- BEGIN: MeetingReminder_Subject --> Meeting Reminder - {MEETING_SUBJECT} <!-- END: MeetingSpecial_Subject --> <!-- BEGIN: MeetingReminder --> Title…

(Note, we are still on v11.x Professional On Site, so please do let me know if this behaves differently in v12 Enterprise) When you open a Contact in Detail View you see all the related Emails in the Emails Subpanel. This is not a direct relationship…

Hello all, Do anyone know if it's possible to set a different default font for email creation? I'm not talking about a email templates but when a user creates an Email record. Thanks

Inbound Email Not Working Getting Logs Errors We are Suddenly Failed to Synced Inbox From Email to Sugarcrm Auto Synced We are Not Getting To received or synced emails from Other Email Box. Please Help And Suggest What is The issue. Sun Nov…

Hi Sugar lovers, I'm trying to help one of my customers make better use of emails sent from Sugar. I'm referring to email written by users, not sent by BPM or the system. I've already found out that without a third-party extension, I cannot define…

Dear SugarClub users. I'm using SugarCRM Version 11.0.3 (Build 292 P) (Q2 2021) on Prem. I have created some simple Dashlets that hold static HTML text. These appear when a Quote is being created or edited. I have been able to add a similar dashlet…

Hi Everyone! I have configured my inbound email with the next parameters, and the connection is fine, in fact I can already send emails from my Sugar instance, and they appear in the "Emails" module. But I would like to know if it is possible to…

By default, the "Email Status" of Inbound emails are set to "Unread". I'm hoping to get some ideas on how we can automate the status change when the following actions are taken: Change the status to "Read" when the assigned user goes to the detail…

Our Sugar Enterprise system stopped sending emails on Wednesday - both scheduled reports and BPM emails. I was slow digging into it, and it wasn't until today that we determined that our email provider (Rackspace) was rejecting the log-on from our SugarCRM…

There does not seem to be a way to create a report that shows Emails visible in the Email subpanel of a Contact. We currently send emails to Contacts that we archive by including the Email Archive email address (SNIP) in the BCC. We observe that the email…

Hi all, We are having an intermittent issue with inbound email mailbox. When an inbound email has synced to Sugar, it doesn't contain the email's body and attachment. We failed to get details from the system logs because it was flooded by other debugging…

We are currently researching why our campaigns are being sent from Sugar at a very slow pace. We recently upgrade our email server from Windows 2008 to Windows 2016 and ever since it seems like emails are processing one at a time from Sugar instead of…

Hi All I would like to save inbound emails Attachments save to cases module... => same as emails create cases but attachments not shows. any idea.. Regards MK.

Hello all, We are encountering an issue when we append a dynamic link ($link) in Email > Email Templates in SugarCRM. The $link contains a custom link generated from a logic. However, when we hover on it, it shows and opens as http://crm.com/$link . We…

When opening the Record view for an Email (v8.0.1) with an embedded image I get an error: Mixed Content: The page at ' https://sugarcrm.mydomain.com/sugarcrm/#Emails/33241198-e2d7-11e8-8a99-001a4a160206 ' was loaded over HTTPS, but requested an insecure…

I have noticed a few things in how Outbound Emails from Cases are processed. It appears that in versions prior to v8 the email bean was fully saved, with the to_addrs, and type = 'out' before it was related to the Case. In v8 the type is 'draft' and the…

Hello, I would like to execute a specific code after an email is received. The code parses the email subject and do specific actions. I would like a more custom way than binding the email with a case from the subject ( [Case:XXX] to Case XXX) However…

Hi Folks I am facing problem in Composing Email .. like i want to send mail from Main Email Settings Id.. its working for admin user but not showing in normal user login.. you can see email is showing in admin usere But not in normal user setting.. Tevfik…