Hi Everyone! I have configured my inbound email with the next parameters, and the connection is fine, in fact I can already send emails from my Sugar instance, and they appear in the "Emails" module. But I would like to know if it is possible to…

By default, the "Email Status" of Inbound emails are set to "Unread". I'm hoping to get some ideas on how we can automate the status change when the following actions are taken: Change the status to "Read" when the assigned user goes to the detail…