By default, the "Email Status" of Inbound emails are set to "Unread". I'm hoping to get some ideas on how we can automate the status change when the following actions are taken: Change the status to "Read" when the assigned user goes to the detail…

Hi All I would like to save inbound emails Attachments save to cases module... => same as emails create cases but attachments not shows. any idea.. Regards MK.

Hello, I would like to execute a specific code after an email is received. The code parses the email subject and do specific actions. I would like a more custom way than binding the email with a case from the subject ( [Case:XXX] to Case XXX) However…