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All Recent Product Updates
  • Zac Sprackett
    Sugar Sell 25.2 is Live
    22 days ago
  • Zac Sprackett
    Sugar Serve 25.2 is Live
    22 days ago
  • Club Concierge
    Update to Known SugarBPM Issues Due to Non-Standard Configuration Changes
    23 days ago
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  • Troubleshooting Row Size Limit Errors When Creating Fields in Studio

    Club Concierge
    Club Concierge
    SugarCRM is excited to introduce the 11.1 (Q3 2021) Sugar release. To prepare for your upgrade, Haley Won, Senior Knowledge Collaborator on the team responsible for Sugar's documentation, shares an important update that may affect&...
    • 21 Jul 2021
  • Sugar Serve Q3 2021 is Live

    Rich Green
    Rich Green
    SugarCRM is excited to announce the release of Sugar Serve Q3 2021. In the video below, Clare Evans Dorrian (Chief Marketing Officer), Zac Sprackett (Senior Vice President of Product Management), and I discuss key, recently introduced ...
    • 20 Jul 2021
  • Timeline Dashlet: Coming Soon to Sugar Serve

    Timeline Dashlet: Coming Soon to Sugar Serve

    Jill Shaheen
    Jill Shaheen
    By now you may have heard - the already-great Interactions dashlet has been revamped and renamed "Timeline" dashlet in Sugar's Q3 2021 (11.1) release. And guess what? Existing Sugar Serve, Sell, and Enterprise customers don't need t...
    • 19 Jul 2021
  • ACTION REQUIRED: Sugar Hosting Migration - EMEA Customers

    Club Concierge
    Club Concierge
    Customers in EMEA and hosted in SugarCloud will be receiving an important update via email regarding changes to Sugar's hosting environment. More information will be provided via the SugarCloud Region Migration FAQ  in the Sug...
    • 28 Jun 2021
  • Sugar Serve Q2 2021 is Live

    Rich Green
    Rich Green
    SugarCRM is excited to announce the release of Sugar Serve Q2 2021. In the video below, Clare Evans Dorrian (Chief Marketing Officer), Zac Sprackett (Senior Vice President of Product Management), and I discuss key, recently introduced features across...
    • 7 Apr 2021
  • Action (Maybe!) Required for Sugar Administrators on Upgrade to 11.0 (Q2 2021)

    Club Concierge
    Club Concierge
    SugarCRM is excited to introduce the 11.0 (Q2 2021) Sugar release. To prepare for your upgrade, Jamie Raffle, Knowledge Collaborator on the team responsible for Sugar's documentation, shares some important actions that Sugar admins...
    • 7 Apr 2021
  • Sugar Serve Version 10.2.1 Now Available

    Club Concierge
    Club Concierge
    At SugarCRM, we take seriously the security and the protection of your systems and data. Today, we are publicly announcing the availability of version 10.2.1 to all Sugar Serve customers. The 10.2.1 release contains fixes for crit...
    • 25 Mar 2021
  • New SugarLive enhancements - Coming in Q1 2021 !

    Suman Bandopadhyay
    Suman Bandopadhyay
    After the successful launch of SugarLive in the last release, I am really excited to share some recent enhancements to SugarLive! SugarLive is an immersive omni-channel experience within Sugar Serve that provides agents with real-time contextual info...
    • 23 Jan 2021
  • Sugar Serve Q1 2021 is Live

    Rich Green
    Rich Green
    SugarCRM is excited to announce the release of Sugar Serve Q1 2021 for all Sugar Serve customers hosted on the SugarCloud. This release includes the following feature updates: SugarLive and Portal Enhancements Chat window in the portal...
    • 15 Jan 2021
  • New Floating Action Button and Focus Drawer coming in Q1 2021

    Alex Nassi
    Alex Nassi
    In the Sugar Sell group, PJ Haftbaradaran from Sugar's User Experience team shared some exciting new updates that are going to be included in the upcoming Q1 2021 release. More information about this release is coming soon, bu...
    • 14 Jan 2021
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