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All Recent Product Updates
  • Zac Sprackett
    Sugar Sell 25.2 is Live
    23 hours ago
  • Zac Sprackett
    Sugar Serve 25.2 is Live
    23 hours ago
  • Club Concierge
    Update to Known SugarBPM Issues Due to Non-Standard Configuration Changes
    1 day ago
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  • Sugar Serve 25.2 is Live

    Zac Sprackett
    Zac Sprackett
    SugarCRM is excited to announce the release of Sugar Serve 25.2. This update highlights some of the key enhancements in this release of Sugar Serve. Visit the September 2025 page in Release Central to ...
    • 30 Sep 2025
  • Update to Known SugarBPM Issues Due to Non-Standard Configuration Changes

    Club Concierge
    Club Concierge
    Dear SugarCRM Customers, We recently announced changes to SugarBPM that introduced workflow issues for customers with non-standard configuration changes. We are glad to announce that on Friday, 26 September 2025, a fix was added t...
    • 29 Sep 2025
  • [ACTION REQUIRED] Sugar Serve 25.2.0 Microsoft Exchange Online Updates

    Club Concierge
    Club Concierge
    Read this important post if you use Microsoft Exchange as your email provider for outbound emails in Sugar.  Microsoft has announced that support for basic authentication with SMTP Authentication will be ...
    • 25 Sep 2025
  • Important Update: SugarBPM Issues Linked to Custom Configuration Change

    Club Concierge
    Club Concierge
    Dear SugarCRM Customers, We have identified an issue affecting some SugarCloud customers who have made non-standard configuration changes related to SugarBPM process definitions. If you have only created or modified SugarBPM processes through the sta...
    • 19 Sep 2025
  • [Action Required] SugarLive Customers Must Upgrade Their Lex Bot to V2

    Club Concierge
    Club Concierge
    If you are a SugarCRM customer using SugarLive, please review the information in this update. Due to changes in the Amazon infrastructure, all customers must upgrade to the latest version of the Lex Bot by S...
    • 12 Sep 2025
  • Self-Service Portal No Longer Available for Sale

    Jonathas Meller
    Jonathas Meller
    Hi SugarClub Community, We want to inform you that, effective immediately, the Sugar Self-Service Portal is no longer available for new sales. Who is Impacted? This change applies to all new and existing Serve or Serve for Sell. What’s Changing...
    • 1 May 2025
  • Sugar Serve 25.1 is Live

    Zac Sprackett
    Zac Sprackett
    SugarCRM is excited to announce the release of Sugar Serve 25.1. This update highlights some of the key enhancements in this release of Sugar Serve. Visit the April 2025 page in Release Central to find everything to ...
    • 15 Apr 2025
  • What's New in Sugar (and What's Coming Soon)

    Alex Nassi
    Alex Nassi
    As 2024 comes to a close, we wanted to review some of the highlights of new features and functionality that were made available in Sugar Sell and Serve this year, and give you a preview of some great updates to be on the lookout for in 2025...
    • 19 Dec 2024
  • Known Issues with Storage Calculations

    Club Concierge
    Club Concierge
    Dear SugarCRM Customers, This week, you may have received an email notification that either your Sugar Cloud storage was near full or that you had exhausted your storage limitations. Please disregard this notice. We are actively investigating an is...
    • 30 Oct 2024
  • Sugar Serve Q4 2024 is Live

    Zac Sprackett
    Zac Sprackett
    SugarCRM is excited to announce the release of Sugar Serve Q4 2024. This update highlights some of the key enhancements in this release of Sugar Serve. Visit the October 2024 page in Release Central to find everything to prepa...
    • 8 Oct 2024
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