Sugar Serve Q3 2024 is Live

SugarCRM is excited to announce the release of Sugar Serve Q3 2024.

This update highlights some of the key enhancements in this release of Sugar Serve. Visit the July 2024 page in Release Central to find everything to prepare for updates across the Sugar platform, including new blogs and updates, events, videos, release announcements, documentation, and more, across recent, current, and upcoming releases.

Release Central


Feature & Enhancement Highlights

Generative AI: Opportunity Summarization & Case Summarization,
including next best action recommendations

Service Insights Reports
Brand-new, out-of-the-box reports for all Sugar Serve users

Product Catalog Added to Sugar Serve

SugarLive is now available for Self-Service portal

This is only a summary of the updates from Sugar this quarter. Please make sure to review the Sugar Serve Release Notes,  Announcing SugarCRM's 14.1 Release: New Service Insights Reports and AI-Powered Summarization Featuresand the July 2024 page in Release Central to learn more about all of the new features and enhancements in this release, as well as additional fixes to address issues in previous releases of Sugar.

When Will I Be Upgraded?

Customers will receive further communication regarding their automatic upgrades shortly, per the SugarCloud Policy Guide - Upgrade Policy. You can learn more about Sugar's upgrade process in Release Central.

Enablement, Education, & Everything Else You Need to Know

To learn more about this release, please review the July 2024 page in  Release Central

Also, make sure to "turn page notifications on" to be alerted when new content is added to Release Central and learn more about Release Central in About Release Central.


To ensure you are up-to-date on the latest information about Sugar Serve, please Subscribe to New Blog Posts in Sugar Serve Updates in SugarClub or visit Product Updates for additional product updates.