Sugar Q2 2020 (10.0) has been released and is now available for all Sugar cloud customers running Sugar Sell, Sugar Serve, Sugar Enterprise, and Sugar Professional.
The Q2 2020 release further advances Sugar’s robust suite of customer experience solutions, empowering your marketing, sales, and service teams to collaborate across the entire customer lifecycle for more meaningful, memorable experiences. Learn more about the first intelligent, no-touch customer experience (CX) platform and how to exceed expectations and create customers for lifxe:
- Welcome to the New SugarCRM
- Introducing Sugar Serve
- SugarCRM Driving the Future of Customer Experience with Powerful Products and New Vision
- Sugar Winter 2020 Release - FAQ
This release represents the next step in the SugarCRM quarterly feature delivery model, providing accelerated delivery of new innovations for Sugar Cloud customers, as well as greater predictability for Sugar updates for on-site customers. Q2 2020 is the first release using the New Naming Convention for Sugar Releases, instead of being named "Spring '20," to better serve our customers in the southern hemisphere.
In the video below, Zac Sprackett (Senior Vice President of Product Management) and I discuss key, recently introduced features across the entire Sugar customer experience landscape:
https://www.youtube.com/watch?v=-_JMTcVwWMU |
Sugar Q2 2020 includes the following feature updates for customers leveraging the SugarCloud platform:
Sugar Sell
Tile View Updates
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Add revenue line items on lead conversion
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Record View Features
Learn more about these and other user interface updates in Exciting Updates to Sugar’s User Interface in Q2 2020!
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Viewing long record names
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Reporting on Target Lists
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Exporting Users reports
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Dashboard limit
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Console Management Features
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SugarBPM Features
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General Administration Features
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Sugar Serve
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SugarBPM Features
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Record View Features
Learn more about these and other user interface updates in Exciting Updates to Sugar’s User Interface in Q2 2020! |
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Viewing long record names
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Exporting Users reports
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Dashboard limit
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Portal Help link
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Tile View Features
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Console Management Features
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General Administration Features
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Sugar Ultimate / Enterprise
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Record View Features
Learn more about these and other user interface updates in Exciting Updates to Sugar’s User Interface in Q2 2020!
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Viewing long record names
|
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Add revenue line items on lead conversion
|
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Reporting on Target Lists
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Exporting Users reports
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Portal Help link
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Dashboard and Dashlet Features
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Tile View Features
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SugarBPM Features
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General Administration Features
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Sugar Professional
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Record View Improvements
Learn more about these and other user interface updates in Exciting Updates to Sugar’s User Interface in Q2 2020!
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Viewing long record names
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Dashboard limit
|
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Reporting on Target Lists
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Exporting Users reports
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General Administration Features
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This release also includes additional fixes to address issues in previous releases of Sugar, detailed in the Serve, Sell, Ultimate, Enterprise, and Professional Release Notes.
Customers hosted in the Sugar cloud environment will receive further communication regarding their automatic upgrades shortly per the Sugar Cloud Policy Guide - Upgrade Policy. Please visit the Supported Platforms page for a complete list of supported browsers and other platform information.
Sugar Q2 2020 Developer Resources
Our Developer Advocacy team has made available the following resources to assist developers with the changes associated in this release:
- Community posts:
- Nearly everything you need to know about the Q2 2020 Release - April 7, 2020
- Sugar Developer Webinar - Q2 2020 (10.0.0) - March 18, 2020
- Sugar Developer Webinar - Q2 2020 (10.0.0) - March 18, 2020
- Introducing Sugar Integrate - April 7, 2020
- The Developer sections of the Serve, Sell, Ultimate, Enterprise, and Professional Release Notes, including in-depth notes of changes that may affect developers when upgrading from Winter '20 (9.3).
- Any additional questions should be directed to the Dev Club Space in the community or emailed to developers@sugarcrm.com.
Additional Documentation & Release Notes
The SugarU team showcases more of the exciting improvements and updates across the entire Sugar customer experience landscape in the following video, also available through SugarU:
https://www.youtube.com/watch?v=hQpZEj3kkv8 |
To learn more about the new features available, as well as the additional fixes to address issues identified in prior releases, please review the following content:
- What to Expect When Upgrading to 10.0 (Q2 2020) (Help Article)
- What's New in Sugar's Q2 2020 Release (SugarU course)
- The appropriate release notes for your edition of Sugar: