Get Started

Whether starting from scratch or reinventing yourself, this phase is critical to insuring you set a vision and lay the foundation for the future.

Define your Vision

You’ll never reach your destination if you don’t have a clear view of where you are heading. Your vision should be your guiding light throughout your Adoption planning.

• When defining your vision consider:
• Your organization’s broader strategy, goals, and objectives
• The impact on employee and customer experiences
• What is driving the need for change
• Business capabilities & outcomes

Resources & Downloads

Build your Team

People are a key component of successful adoption. Building a core team to support your efforts during roll-out is critical.

• Key players include:
  • C-Level Business Executive Sponsor
  • IT Executive Sponsor
  • Program Manager/Success Owner
  • Training Lead
  • Communications Lead
  • User Council
  • Departmental Program Ambassadors/Champions
  • IT Members

Define your Adoption Plan

Drive Awareness

Ready Your Team

The second phase involves readying users to utilize the product and understand new systems and processes.

Goals:

• Ensure users understand new processes, how to utilize the tools, and why their participation is key to advancing the business goals
• Train users on new tools and processes
• Gain buy-in by eliciting feedback on the tool and new processes
• Enable key members of internal teams to act as champions/ambassadors for the launch, building excitement and interest ahead of go-live date
• Establish a resource bank that is easily accessible for use during and after launch

Resources

Deploy Systems and Processes

Assess Success

DO WE JUST PUT A CHART WITH ALL THE RESOURCES & COURSES HERE OR TRY TO SPLIT THEM INTO THE SECTIONS ABOVE? 

You're up and running, but don't stop now - this is just the beginning of your journey. Now it's time to Reinforce.