End-user with Admin status cannot access contacts in database.

You could try resetting the user's preferences.  Open the User Profile and click Reset User Preferences.

Suzana,

Some questions for you:

1. Is this happening only for this one user, or for all users? 
2. If it is only happening for one user, are they able to view the contacts if they use a different browser?
3. Are there any JavaScrpt Console errors?  (If using Chrome, you can right-click on the browser and select "Inspect Element", then click on the Console tab).

Lori

Any other ideas?

I'm meeting with the person responsible for managing the Sugar accounts today internally, but I'd like to ask once more if there's anything else you can think of.

Thank you.

You could try creating a new user for the person.  It's not a great solution, but I've seen it work in the past.

You've seen it work with this specific problem?

I've seen it fix user issues.  I've never seen this specific issue.

Thank you for your help, I'll try that this afternoon with the Sugar administrator.

Cheers,

Mike

Thank you all for your help.

We ended up removing all privileges from the account, and re-adding them, which fixed the issue.

I'm told there was a major update, could that have caused this?  We have a number of other users without issue, with the same level of access.

Thank you all for your help.

We ended up removing all privileges from the account, and re-adding them, which fixed the issue.

I'm told there was a major update, could that have caused this?  We have a number of other users without issue, with the same level of access.

Interesting approach.  What do you mean by removing their privileges?  Did you change them to a regular user and then switch them back to an Admin or are you talking about teams and roles?

Yes, the administrator removed the "teams", applied the changes, then re-added them.