End-user with Admin status cannot access contacts in database.

You could try resetting the user's preferences.  Open the User Profile and click Reset User Preferences.

Suzana,

Some questions for you:

1. Is this happening only for this one user, or for all users? 
2. If it is only happening for one user, are they able to view the contacts if they use a different browser?
3. Are there any JavaScrpt Console errors?  (If using Chrome, you can right-click on the browser and select "Inspect Element", then click on the Console tab).

Lori

Any other ideas?

I'm meeting with the person responsible for managing the Sugar accounts today internally, but I'd like to ask once more if there's anything else you can think of.

Thank you.

You could try creating a new user for the person.  It's not a great solution, but I've seen it work in the past.

You've seen it work with this specific problem?

I've seen it fix user issues.  I've never seen this specific issue.

I've seen it fix user issues.  I've never seen this specific issue.

Thank you for your help, I'll try that this afternoon with the Sugar administrator.

Cheers,

Mike