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We appreciate your feedback – a message from Chris Pennington

Chris Pennington
1 minute read time

Last year, we announced our Voice of the Customer program and our interest in hearing from you as part of our commitment to your experiences with Sugar, and we recently highlighted a couple key things we've learned.

I'd like to personally invite our customers to continue responding to the surveys we send periodically so we hear from you directly!

We're eager to learn how we can work with you to meet your expectations as well as your organization's goals.

Lastly, each month we're sending donations to a global non-profit for every survey completed. For the month of June, we've selected Rainforesttrust.org -- an organization dedicated to protecting threatened tropical forests and endangered wildlife.

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  • Glad to have the opportunity to speak out about Sugar Connect. Please let me start by saying that Sugar CRM itself is wonderful and we love it. Additionally the Sugar people, Deb, Beth, Zac etc are also great. Sugar Connect, no so much! In fact not at all. I fear that the latest release today, v19 is even a new low. And I hate, no detest, that we have no choice in which updates we install and use and that we have no means or chance to even try them out before deploying them. You guys have completely mis-managed the transition from Collabspot to Connect and continue to make our lives worse and worse with each new release. We have worked very closely with your team over the last 4 months to help and yet now I fear that you are pushing us farther and farther away to a point at which we may have to abandon Sugar all-together. This is a call, no A SCREAM, for help.

    Thank you

    Ted

  • in reply to Ted Florence

    Hi Ted - I am curious what your major pain points with Connect are.  I just joined a company utilizing Sugar and Sugar connect and it just feels like basic functionality is missing such as a full calendar sync.  

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