Sugar is continuing to improve how we listen and manage your feedback around our platform.
As a refresher, here are the key changes that Brian Mackey, our VP of Product, shared last year:
What's Next: We want to focus on Issues or Ideas that matter most to our customers' businesses.
First, we need to review current processes for how we prioritize product feedback that you share with us. We plan to make changes to ensure we're working on solving things that our customers have voiced are most impactful.
Important to note that we do have a development vision for our platform; this strategy will be balanced alongside product feedback from our customers.
You can expect to hear more details of our progress later this year!
In the meantime, if you are a customer interested in participating in feedback sessions with our team around Sugar's transparency and communication regarding Issue and Idea handling, please reach out to Lizzy Overlund or comment below.
Where do I submit product Issues or Ideas?
Please submit feedback to our Support Team at firstname.lastname@example.org or you can file the ticket through Sugar's Case Portal - we are here to help!
How do I know what the status is of an Issue or Idea? And what does that status actually mean?
When logged into Sugar's Case Portal, the status of an Issue or Idea will be shown near the top of the Issue or Idea Record – see image below.
Status definitions can be found here.