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  • A new way of managing product issues or ideas

    Lizzy Overlund
    Lizzy Overlund
    Hello everyone, A few months ago, we shared that we were working on improving how we manage product defects and enhancement requests. We are thrilled to report back with some notable changes you can expect to see in the coming weeks - listen to Bri...
    • 11 Oct 2022
  • Improvements to how we manage Defects & Enhancement Requests

    Lizzy Overlund
    Lizzy Overlund
    It's well-known in the software world that customers can expect to run into the occasional system defect.  It’s also not a surprise that customers drive the evolution of software by sharing ways that businesses can enhance their produc...
    • 27 Jun 2022
  • A few of our favorite things

    Lizzy Overlund
    Lizzy Overlund
    A heartfelt thank you to our customers who took time this year to share suggestions with our teams at Sugar on ways we could take your Sugar product experience to the next level. We inquired, you delivered, and we got to work on s...
    • 20 Dec 2021
  • We appreciate your feedback – a message from Chris Pennington

    Chris Pennington
    Chris Pennington
    sugarclub.sugarcrm.com/.../VoC-Survey-Invitation-Video.mp4 Last year, we announced our Voice of the Customer program and our interest in hearing from you as part of our commitment to your experiences with Sugar, and we recently highlighted a couple k...
    • 2 Jun 2021
  • SugarCRM’s Voice of the Customer Program

    Jana Ferguson
    Jana Ferguson
    As we approach the end of 2020, it is an excellent time to both reflect on the past year and look forward to what is coming for 2021. Here at Sugar, one of our most exciting programs that launched in 2020 was our Voice of the Customer program. While ...
    • 3 Nov 2020