Voice of the Customer

Hello Customers,  Sugar is continuing to improve how we listen and manage your feedback around our platform.   As a refresher, here are the key changes that Brian Mackey, our VP of Product, shared last year:  Issue is the n...

Hello everyone, A few months ago, we shared that we were working on improving how we manage product defects and enhancement requests. We are thrilled to report back with some notable changes you can expect to see in the coming weeks - listen to Bri...

It's well-known in the software world that customers can expect to run into the occasional system defect.  It’s also not a surprise that customers drive the evolution of software by sharing ways that businesses can enhance their produc...

A heartfelt thank you to our customers who took time this year to share suggestions with our teams at Sugar on ways we could take your Sugar product experience to the next level. We inquired, you delivered, and we got to work on s...

sugarclub.sugarcrm.com/.../VoC-Survey-Invitation-Video.mp4 Last year, we announced our Voice of the Customer program and our interest in hearing from you as part of our commitment to your experiences with Sugar, and we recently highlighted a couple k...

As we approach the end of 2020, it is an excellent time to both reflect on the past year and look forward to what is coming for 2021. Here at Sugar, one of our most exciting programs that launched in 2020 was our Voice of the Customer program. While ...