• show_download_tab does not seem to work in Sugar 14.0.0 Enterprise

    We have $sugar_config [ 'show_download_tab' ] = false ; in config_override.php and this has worked for years. We have upgraded to Sugar 14.0.0 Enterprise but now the Downloads tab is no longer hidden. Is this a bug of Sugar 14.0.0…
  • Revenue Line Item - reporting bug?

    Hello, We've recently noticed a discrepancy on number that are reported for Closed Won Revenue Line Items, for the converted (e.g. EUR to USD) product lines. E.g. if a Revenue Line Item (Closed Won in April 2024) was 3,500 EUR, on the Revenue Line…
  • HTTP: 500 Internal Server Error Invalid subscription json data

    Dear Team, I have Upgraded our sugar CRM 11.0.6 to 12.0.3 & we are Getting CRM after login screen ( HTTP: 500 Internal Server Error Invalid subscription json data ) Please help what can i do for this issue
  • CSS Broken in Sugar 14.00

    Sugar 13 .btn CSS .btn { font-size: 11px; line-height: 12px; padding: 7px; box-shadow: none; margin-left: 8px; border: 1px solid var(--border-color); text-shadow: none; display: inline-flex; align-items: center; justify-content: center } …
  • Issue with saving standard fields in SugarCRM

    Hi, I recently noticed that we have an issue with saving standard SugarCRM fields. It's possible to edit and save them but the the value inputted disappear after saving it (the field remains empty). Two fields that I have the issue with are: 'Sales…
  • Portal issue with custom module create records

    Hi, I have created custom module in sugar and add that module into sugar portal. I have followed all the steps given in this blog post: sugarclub.sugarcrm.com/.../adding-a-custom-module-to-the-customer-portal Module display in the portal. When…
  • RenameTabsWizard - issue with accents

    We just installed new Sugar Enterprise (version 12.0.1) on site for our Czech customer. While changing the Module names in administration all accented symbols were removed. I found on row 990 new regex removing unwanted symbols. Unfortunately it…
  • Issue with Authenticated Custom Entry Point - redirecting to home page

    Hi, We may have found an issue with the authenticated custom entry point. It seems that there is an issue with the authentication even when the user is already logged in. We have experienced this on our custom entry points after we upgraded sugar to…
  • case_number (Case module) field is not working on Process Email Template

    Hi there ! I'm facing a strange issue. The field case_number is not processed in my email template when I'm sending a notification through a workflow. Customer is complaining about this issue but the version of Sugar hasn't changed since June 2018 …
  • Workaround for Sugar Bug 83476(83301) Help Text / Tooltips are stuck (persist) on page

    A bug is logged with sugar that tooltip gets stuck on page when you hover on an element on partially loaded page and navigates to other page. I am looking for the workaround for this issue until its fix gets released for on-premise sugar that is expected…
  • 10.0.1 - Issue with BPM Workflows that are triggered once

    Hello everybody, we got a weird issue with the 10.0.1 enterprise edition (that can not be reproduced on a 10.0.0 on site or 10.1.0 cloud). I got a new module call "SUBMISSION" ; a Submission is linked to multiple ANSWERS (also a new module). For…
  • Users Teams are not listing in the detailed view

    I am currently using SugarCRM Enterprise, Version 8.0.1 (Build 239) (Spring '18) . In Users detailed view page under Access tab, I couldn't not able to see all users teams. While debugging I found out that in src/modules/Users/User.php has a method get_my_teams…
  • Custom phone call fields won't show in preview of a completed phone call

    I reached out to Sugar Support and apparently it's a bug they don't yet have a fix for. They recommended that I reach out to the community to see if a customization can be created to address this issue. Steps to reproduce: 1. In Studio, create a custom…
  • BUG - Closed Subpanels - Do not load after Editing and Saving

    SugarCRM Professional (version 7.6.2.1) Stack: Windows 2012/IIS/ This appears to be on any modules; but take Account Module as an example. 1. Edit an Account 2. Close all subpanels. 3. Exit Account and return back into the account making sure that all…
  • Some calculated fields does not change

    Hi guys ! I have a problem with my Opportunity module. So I have 2 custom fields: Category (which is a dropdown: H&S, ICT, TBD) and Reference (which is a calculated field). The reference is a mix of some other data, the thing is: for some reason it only…