• case_number (Case module) field is not working on Process Email Template

    Hi there ! I'm facing a strange issue. The field case_number is not processed in my email template when I'm sending a notification through a workflow. Customer is complaining about this issue but the version of Sugar hasn't changed since June 2018 …

  • BUG - Closed Subpanels - Do not load after Editing and Saving

    SugarCRM Professional (version 7.6.2.1) Stack: Windows 2012/IIS/ This appears to be on any modules; but take Account Module as an example. 1. Edit an Account 2. Close all subpanels. 3. Exit Account and return back into the account making sure that all…

  • Some calculated fields does not change

    Hi guys ! I have a problem with my Opportunity module. So I have 2 custom fields: Category (which is a dropdown: H&S, ICT, TBD) and Reference (which is a calculated field). The reference is a mix of some other data, the thing is: for some reason it only…