Sugar Enterprise and Professional 11.0 is Now Available

SugarCRM is excited to announce the release of Sugar Enterprise and Sugar Professional 11.0 for on-site customers. 

Coinciding with the Q2 2021 release, the Sugar 11.0 annual release incorporates features and enhancements from the preceding Sugar Cloud quarterly releases (Q3 2020, Q4 2020, and Q1 2021, as well as Q2 2021). 

In the video below, Clare Evans Dorrian (Chief Marketing Officer), Zac Sprackett (Senior Vice President of Product Management), and I discuss key, recently introduced features across the entire Sugar customer experience landscape:

Review the Sugar Enterprise Release Notes and Sugar Professional Release Notes, and specifically the Enterprise enhancements when upgrading from 10.0.x and Professional enhancements when upgrading from 10.0.x sections, to learn more about the new features available in these releases and additional fixes to address issues in previous releases of Sugar.

Sugar 11.0 will support new installations and upgrades from version 10.0.4 on all supported platforms. Customers hosting their Sugar instance on their own servers can review the installation and upgrade instructions for these releases, found at the following links:

Please visit the Supported Platforms page for a complete list of supported configurations, browsers, and other platform information before installing or upgrading.

Additional Documentation & Release Notes

To learn more about this release, please review the following content:

Sugar 9.x End-of-Support

Sugar 9.x will reach its End-of-Support (EOS) date on April 30, 2021. All customers deployed on-site and still using Sugar 9.0 in production should review End of Support for Sugar 9.x Instances – April 30, 2021 for more details.

Sugar Q2 2021 Developer Resources

Our Developer Advocacy team has made available the following resources to assist developers with the changes associated with this release:

Any additional questions should be directed to the Dev Club in SugarClub or emailed to

To ensure you are up-to-date on the latest information about Sugar Serve, please join the Enterprise & Sell group in SugarClub, or the other product-specific groups in Explore for additional updates.