Sugar Q3 2020 (10.1) has been released and is now available for all Sugar Sell, Sugar Serve, Sugar Enterprise, and Sugar Professional customers hosted on the SugarCloud platform.
The Q3 2020 release further advances Sugar’s robust suite of customer experience solutions, empowering your marketing, sales, and service teams to collaborate across the entire customer lifecycle for more meaningful, memorable experiences. Learn more about the first intelligent, no-touch customer experience (CX) platform and how to exceed expectations and create customers for life:
- Welcome to the New SugarCRM
- Introducing Sugar Serve
- SugarCRM Driving the Future of Customer Experience with Powerful Products and New Vision
- Sugar Winter 2020 Release - FAQ
This release represents the next step in the SugarCRM quarterly feature delivery model, providing accelerated delivery of new innovations for customers hosted on SugarCloud, as well as greater predictability for Sugar updates for on-site customers. Q3 2020 continues using the New Naming Convention for Sugar Releases, instead of being named "Summer '20," to better serve our customers in the southern hemisphere.
In the video below, Clare Evans Dorrian (Chief Marketing Officer), Zac Sprackett (Senior Vice President of Product Management), and I discuss key, recently introduced features across the entire Sugar customer experience landscape:
Sugar Q3 2020 includes the following feature updates for customers leveraging the SugarCloud platform:
Sugar Sell
Purchases and Purchased Line Items Features
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Opportunities and Revenue Line Items Features
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Negative quantity amounts
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Workforce Management Features
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Console Management Features
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Record View Dashlet Features
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Comment Log Features
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SugarBPM list view refresh
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Additional configurable system email templates
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Auto-focus cursor on first field in record view
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Clickable hyperlinks in text area fields
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Managing Employees
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Sugar Serve
Workforce Management Features
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Console Management Features
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Record View Dashlet Features
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Comment Log Features
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Purchases and Purchased Line Items Features
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SugarBPM list view refresh
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Additional configurable system email templates
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Auto-focus cursor on first field in record view
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Clickable hyperlinks in text area fields
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Managing Employees
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Sugar Ultimate / Enterprise
Opportunities and Revenue Line Items Features
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Negative quantity amounts
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Workforce Management Features
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Record View Dashlet Features
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Comment Log Features
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SugarBPM list view refresh
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Additional configurable system email templates
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Auto-focus cursor on first field in record view
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|
Clickable hyperlinks in text area fields
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Managing Employees :
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Sugar Professional
Negative quantity amounts
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Comment Log Features
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Additional configurable system email templates
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Auto-focus cursor on first field in record view
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Clickable hyperlinks in text area fields
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Managing Employees :
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This release also includes additional fixes to address issues in previous releases of Sugar, detailed in the Serve, Sell, Ultimate, Enterprise, and Professional Release Notes.
Customers hosted in SugarCloud will receive further communication regarding their automatic upgrades shortly per the SugarCloud Policy Guide - Upgrade Policy. Please visit the Supported Platforms page for a complete list of supported browsers and other platform information.
Sugar Q3 2020 Developer Resources
Our Developer Advocacy team has made available the following resources to assist developers with the changes associated in this release:
- Community posts:
- Sugar Developer Webinar - Q3 2020 (10.1.0) - June 25, 2020
- Sugar Developer Webinar - Q3 2020 (10.1.0) - June 25, 2020
- Introducing Sugar Integrate Templates - July 9, 2020
- Sugar Integrate
- The Developer sections of the Serve, Sell, Ultimate, Enterprise, and Professional Release Notes, including in-depth notes of changes that may affect developers when upgrading from Q2 '20 (10.0).
- Any additional questions should be directed to the Dev Club Space in the community or emailed to developers@sugarcrm.com.
Additional Documentation & Release Notes
The SugarU team showcases more of the exciting improvements and updates across the entire Sugar customer experience landscape in the following video, also available through SugarU:
To learn more about the new features available, as well as the additional fixes to address issues identified in prior releases, please review the following content:
- What to Expect When Upgrading to 10.1 (Q3 2020) (Help Article)
- What's New in Sugar's Q3 2020 Release (SugarU course)
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Populating Purchase Data Into Your Active Subscriptions Dashlet
- The appropriate release notes for your edition of Sugar: