As previously communicated, support for all Sugar Professional, Ultimate and Enterprise instances on version 10.x will come to end on April 30, 2022.
SugarCRM strongly recommends you perform one of the following actions prior to the End-of-Support date of 30 April 2022:
- Upgrade to Sugar 12, which will be supported until 30 April 2024.
- Migrate to SugarCloud. Migrating to SugarCloud has the benefit of automated product upgrades.
If you or your customer cannot migrate to SugarCloud or upgrade to Sugar 12 by 30 April 2022, consider Sugar’s Upgrade Transition Program, which can provide extra time to plan an upgrade/migration to a supported platform.
We understand that this announcement may require action on your part and we are ready to assist with whichever path you choose. Please contact Sugar Support with any questions.
For more information about our version support policy, and a complete list of versions End-of-Support dates, visit our Supported Versions page on the Sugar Support site.
You can learn more about Sugar version 10.x upgrade paths in Upgrade Paths for On-Site Installations.