As previously communicated, per SugarCRM policies, we are announcing the end of support and security maintenance for all Sugar Professional and Enterprise instances on version 10.x. Support of version 10.x instances will come to end on April 30, 2022.
SugarCRM strongly recommends you perform one of the following actions prior to the End-of-Support date on 30 April 2022:
- Migrate to SugarCloud. Migrating to SugarCloud has the benefit of automated product upgrades.
- Upgrade to Sugar 11 (current version 11.0.3), which will be supported until 30 April 2023.
If you or your customer cannot migrate to SugarCloud or upgrade to Sugar 11 by 30 April 2022, consider Sugar’s Upgrade Transition Program, which can provide extra time to plan an upgrade/migration to a supported platform.
We understand that this announcement may require action on your part, or that of your customer and we are ready to assist with whichever path you choose. Please contact Sugar Support with any questions.
For more information about our version support policy, and a complete list of version End-of-Support dates, visit our Supported Versions page on the Sugar Support site.
You can learn more about Sugar version 10.x upgrade paths in Upgrade Paths for On-Site Installations.