Sugar 14; has lost the ability to set a User Password

Hi Jeff,

Thank you for your question! The option to set a password in the UI is no longer available. In it's place is the ability to reset a user's password via the user's action menu. Selecting this option prompts a password reset email to be sent to the user. This update does require the system email to be set up. Please refer to the following pages that explain more about the updated Users module:

What to Expect When Upgrading to 14.0 (Q2 2024)
User Management

Please let me know if you have additional questions!

Jamie

Hi Jeff, I guess the only other option if configuring an email account is not possible (due to firewall etc) - then you can change the hashed PW on the database to gain access. Then log in as that user and reset the password from the UI.

Without the ability to send a user an email; how do you propose activating a user? We do not have SMTP configured.

 James Banbury ,

thank you for your suggestion. This would require access to the database; which our administrators do not have. There should be a sugar_config option to turn this functionality on/off. There are a lot of undocumented configuration options.

The UX for the Change Password screen is not usable. Have you looked at it?

How is the user supposed to know what to do?

There are no borders on the fields
Why is the field User Name visible?

 https://postimg.cc/JsSjGj7j

I just wanted to share that this is a reported issue, #94980, for anyone who might come across this thread in the future. If anyone is affected by this issue, I recommend contacting Support with that issue number to help track the impact.

Thanks!

-Brenda