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Enterprise & Sell Answers & Best Practices Sugar 14; has lost the ability to set a User Password

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Sugar 14; has lost the ability to set a User Password

Jeff Bickart 5 months ago

It appears it is no longer possible to set a user password within the UX; the Release Notes do not mention that the ability to set a password has been removed. https://support.sugarcrm.com/documentation/sugar_versions/14.0/ent/sugar_14.0.0_release_notes/#User_Interface

We do not have an outbound email server setup. Until we upgraded to Sugar 14, this was a non-issue. How can we set a user's password in Sugar 14?

We are on-premise and not using Sugar Identity.

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0 James Banbury 5 months ago

Hi Jeff, I guess the only other option if configuring an email account is not possible (due to firewall etc) - then you can change the hashed PW on the database to gain access. Then log in as that user and reset the password from the UI.
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0 James Banbury 5 months ago

Hi Jeff, I guess the only other option if configuring an email account is not possible (due to firewall etc) - then you can change the hashed PW on the database to gain access. Then log in as that user and reset the password from the UI.
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0 Jeff Bickart 5 months ago in reply to James Banbury

James Banbury ,

thank you for your suggestion. This would require access to the database; which our administrators do not have. There should be a sugar_config option to turn this functionality on/off. There are a lot of undocumented configuration options.
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