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Sugar 14; has lost the ability to set a User Password

Jeff Bickart

It appears it is no longer possible to set a user password within the UX; the Release Notes do not mention that the ability to set a password has been removed.  https://support.sugarcrm.com/documentation/sugar_versions/14.0/ent/sugar_14.0.0_release_notes/#User_Interface

We do not have an outbound email server setup. Until we upgraded to Sugar 14, this was a non-issue. How can we set a user's password in Sugar 14?

We are on-premise and not using Sugar Identity. 

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  • 0 Sugar Employee Badge

    Hi Jeff,

    Thank you for your question! The option to set a password in the UI is no longer available. In it's place is the ability to reset a user's password via the user's action menu. Selecting this option prompts a password reset email to be sent to the user. This update does require the system email to be set up. Please refer to the following pages that explain more about the updated Users module:

    What to Expect When Upgrading to 14.0 (Q2 2024)
    User Management

    Please let me know if you have additional questions!

    Jamie

  • 0 in reply to Jamie Raffle

    Without the ability to send a user an email; how do you propose activating a user? We do not have SMTP configured.

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