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Sugar 14; has lost the ability to set a User Password

Jeff Bickart

It appears it is no longer possible to set a user password within the UX; the Release Notes do not mention that the ability to set a password has been removed.  https://support.sugarcrm.com/documentation/sugar_versions/14.0/ent/sugar_14.0.0_release_notes/#User_Interface

We do not have an outbound email server setup. Until we upgraded to Sugar 14, this was a non-issue. How can we set a user's password in Sugar 14?

We are on-premise and not using Sugar Identity. 

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    We have a sugar v14 instance with LDAP authentication, we used to use local PWD to impersonate users when necessary such as in our DEV environment to test things as a user with different Roles/Teams or in our PRD environment for debugging instances where a single user has issues working in Sugar.

    Without SugarIdentity, how can an admin impersonate a user?

    Thank you,
    FrancescaS

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  • 0

    We have a sugar v14 instance with LDAP authentication, we used to use local PWD to impersonate users when necessary such as in our DEV environment to test things as a user with different Roles/Teams or in our PRD environment for debugging instances where a single user has issues working in Sugar.

    Without SugarIdentity, how can an admin impersonate a user?

    Thank you,
    FrancescaS

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  • 0 in reply to Francesca Shiekh

    Hi  ,

    We have a plugin, Upsert Sudo, that is popular with self-hosted customers that enables the ability to impersonate users. We also have customers in SugarCloud use Upsert Sudo because they find that the impersonate feature in SugarIdentity to be cumbersome in the following ways:

    • Admin users cannot easily impersonate a user to validate their experience with a specific record or module because they need to open a new tab, go to SugarIdentity, find the user, click 'Impersonate', and then go back to the tab that had the page loaded. With Upsert Sudo, you select the 'Sudo Log In' feature directly from your profile menu, choose the user, and the current page is immediately refreshed to reflect the experience of that user. It is a big time saver for admins who spend a lot of time configuring and troubleshooting issues for users where team and role security introduce variable experiences.
    • Once an Impersonate session is completed with Sugar Identity, the only way to complete the Impersonate session is to click 'Finish Impersonating' which closes out the current browser tab. If any other Sugar tabs are open, the admin then needs to go to one of those tabs and refresh manually for their original session to be restored. With Upsert Sudo, completing the session is done from the profile menu and all open tabs are automatically reverted to your original session. 

    Let me know if you would like a more in-depth demo of the plugin!

    Chris

    Co-Founder | SugarCRM's 2024 Global Outfitters Partner of the Year