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Sugar 14; has lost the ability to set a User Password

Jeff Bickart

It appears it is no longer possible to set a user password within the UX; the Release Notes do not mention that the ability to set a password has been removed.  https://support.sugarcrm.com/documentation/sugar_versions/14.0/ent/sugar_14.0.0_release_notes/#User_Interface

We do not have an outbound email server setup. Until we upgraded to Sugar 14, this was a non-issue. How can we set a user's password in Sugar 14?

We are on-premise and not using Sugar Identity. 

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  • 0 in reply to Harald Kuske

    Hi  ,

    I think that works if you are changing your own password but in my case we have LDAP users and we would like Admins to be able to impersonate them in our development environment. 

    Admins used to be able to set a local password for the user, but that is no longer true. And without Sugar Identity we can't "impersonate user".

    I did notice that for users who had a local password before the upgrade of my DEV environment to v14 that password still works and because we are on site and I have access to the DB I can use a sql statement on my DEV environment to set the user password to something my testers can use the same way the admin password can be reset:

    support.sugarcrm.com/.../

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