IMPORTANT PLEASE HELP

Hi Christopher Hart,

Were the group mail accounts set up as aliases/distribution lists or were they set up as an actual licensed user account? They need to be the latter to work for this purpose. We have clients successfully using this setup today, so my instinct is that the issue is on the mail server whether that is with the account type or some other setting.

Chris

No, these were normal user accounts configured in 365 portal however they suddenly all started working the same time this morning,. There were some ostickets and thunderbird forums complaining about the exact same scenario and apparently this was realted somehow tio IPV6. We are trying to find a root  cause and I will update here once we know

Hi Christopher Hart ,

Were you able to identify the root cause of it? Or how you able to settle it?

Because I am facing exactly same issue with Clients account. I have tried with my own test account which is working fine but facing this issue with Client's account which is on Azure.

Thank you

Saad

Hi, this is from an internal article I wrote after fuguring out the issue

To send emails from CRM, you’ll first need to enable SMTP authentication for that email address in your Microsoft 365 admin center. Otherwise, Microsoft 365 will block requests to the SMTP server.

To get started
1. Open the Active users tab in your Microsoft 365 admin center. 

2. Click here to open the right page or expand the hamburger icon in the top-left corner of the admin center and go to Users - Active users.

3. Click on the email account that you want to use to send email which will expand a slide-out with more options.

4. In the slide-out, go to the Mail tab. 

5. Click the Manage email apps option.

6. Check the box for Authenticated SMTP in the list of options.

7. Click the Save changes button at the bottom.

And that’s it! You’re done working in the Microsoft 365 admin center – you can now configure the system emails settings from CRM.

Hi, this is from an internal article I wrote after fuguring out the issue

To send emails from CRM, you’ll first need to enable SMTP authentication for that email address in your Microsoft 365 admin center. Otherwise, Microsoft 365 will block requests to the SMTP server.

To get started
1. Open the Active users tab in your Microsoft 365 admin center. 

2. Click here to open the right page or expand the hamburger icon in the top-left corner of the admin center and go to Users - Active users.

3. Click on the email account that you want to use to send email which will expand a slide-out with more options.

4. In the slide-out, go to the Mail tab. 

5. Click the Manage email apps option.

6. Check the box for Authenticated SMTP in the list of options.

7. Click the Save changes button at the bottom.

And that’s it! You’re done working in the Microsoft 365 admin center – you can now configure the system emails settings from CRM.