Details about this thread
  • State Not Answered
  • +2 person also asked this people also asked this
  • Replies 7 replies
  • Subscribers 316 subscribers
  • Views 2732 views
  • Users 0 members are here

IMPORTANT PLEASE HELP

Christopher Hart

Group maibox is not receiving any inbound emails from Exhange online. I also cannot for some reason select the Trash/Sent folders 

I have checked Azure and even granted the API admin consent but nothing.

Sugar have taken a week to reply to my case and given me nothing of use back yet and I have three clients with the exact same issue.

ANY guidance will be appreciated!

1. Create a fresh Azure and Office business environment and configured as per the 'Integrating With Microsoft Connector for Admins' Sugar CRM support document.

2. Configure the Microsoft connector with the Client ID and Client Secret, and enabled.

3. Created new group mail account selecting Exchange online and authorized the connection.

4. I was NOT able to modify Monitored Folders (INBOX) or select Trash/Sent folders at this step.

5. Send test emails to the newly configured mailbox

6. Monitor the CRM log file

[FATAL] Job 16040fd4-8b87-11ed-bf64-00163ef68391 (Check Inbound Mailboxes) failed in CRON run, cannot select
INBOX, is this a valid transport?

  • 0 Sugar Employee Badge
    Christopher Hart said:
    Sugar have taken a week to reply to my case and given me nothing of use back yet and I have three clients with the exact same issue.

    - I am sorry that I don't have any suggestions to help with troubleshooting this, but I wanted to let you know that I found your case and have escalated it to our support team highlighting the urgency of this for you. I hope others here within SugarClub are able to provide some suggestions as well, but I wanted to let you know that our support team is aware and should be following up as soon as possible!

  • 0

    I have zero experience with Azure, but...


    I have seen this in two cases with our on-site implementation:

    1) when credentials are wrong and therefore Sugar can't talk to the mail-server (I was told at one point that seeing the folders is a better indicator of success than the actual "test connection")

    2) when the mailbox exists but the Inbox and/or Trash folders were not defined on the mail server. I am not a sysadmin, but when this happens, I usually talk to my Email sysadmins and they solve this issue from their end by creating the folder.

    Hope this helps in some way

    FrancescaS

  • 0

    Hi ,

    Were the group mail accounts set up as aliases/distribution lists or were they set up as an actual licensed user account? They need to be the latter to work for this purpose. We have clients successfully using this setup today, so my instinct is that the issue is on the mail server whether that is with the account type or some other setting.

    Chris

    Co-Founder | SugarCRM's 2024 Global Outfitters Partner of the Year

  • 0 in reply to Alex Nassi

    Thank you so much, really appreciated

  • 0 in reply to Chris Raffle

    No, these were normal user accounts configured in 365 portal however they suddenly all started working the same time this morning,. There were some ostickets and thunderbird forums complaining about the exact same scenario and apparently this was realted somehow tio IPV6. We are trying to find a root  cause and I will update here once we know

  • 0 in reply to Christopher Hart

    Hi  ,

    Were you able to identify the root cause of it? Or how you able to settle it?

    Because I am facing exactly same issue with Clients account. I have tried with my own test account which is working fine but facing this issue with Client's account which is on Azure.

    Thank you

    Saad

  • 0 in reply to Muhammad Saad Shahid

    Hi, this is from an internal article I wrote after fuguring out the issue

    To send emails from CRM, you’ll first need to enable SMTP authentication for that email address in your Microsoft 365 admin center. Otherwise, Microsoft 365 will block requests to the SMTP server.

    To get started
    1. Open the Active users tab in your Microsoft 365 admin center. 

    2. Click here to open the right page or expand the hamburger icon in the top-left corner of the admin center and go to Users - Active users.

    3. Click on the email account that you want to use to send email which will expand a slide-out with more options.

    4. In the slide-out, go to the Mail tab. 

    5. Click the Manage email apps option.

    6. Check the box for Authenticated SMTP in the list of options.

    7. Click the Save changes button at the bottom.

    And that’s it! You’re done working in the Microsoft 365 admin center – you can now configure the system emails settings from CRM.