IMPORTANT PLEASE HELP

Group maibox is not receiving any inbound emails from Exhange online. I also cannot for some reason select the Trash/Sent folders 

I have checked Azure and even granted the API admin consent but nothing.

Sugar have taken a week to reply to my case and given me nothing of use back yet and I have three clients with the exact same issue.

ANY guidance will be appreciated!

1. Create a fresh Azure and Office business environment and configured as per the 'Integrating With Microsoft Connector for Admins' Sugar CRM support document.

2. Configure the Microsoft connector with the Client ID and Client Secret, and enabled.

3. Created new group mail account selecting Exchange online and authorized the connection.

4. I was NOT able to modify Monitored Folders (INBOX) or select Trash/Sent folders at this step.

5. Send test emails to the newly configured mailbox

6. Monitor the CRM log file

[FATAL] Job 16040fd4-8b87-11ed-bf64-00163ef68391 (Check Inbound Mailboxes) failed in CRON run, cannot select
INBOX, is this a valid transport?

Parents
  • Hi ,

    Were the group mail accounts set up as aliases/distribution lists or were they set up as an actual licensed user account? They need to be the latter to work for this purpose. We have clients successfully using this setup today, so my instinct is that the issue is on the mail server whether that is with the account type or some other setting.

    Chris

  • No, these were normal user accounts configured in 365 portal however they suddenly all started working the same time this morning,. There were some ostickets and thunderbird forums complaining about the exact same scenario and apparently this was realted somehow tio IPV6. We are trying to find a root  cause and I will update here once we know

Reply
  • No, these were normal user accounts configured in 365 portal however they suddenly all started working the same time this morning,. There were some ostickets and thunderbird forums complaining about the exact same scenario and apparently this was realted somehow tio IPV6. We are trying to find a root  cause and I will update here once we know

Children
  • Hi  ,

    Were you able to identify the root cause of it? Or how you able to settle it?

    Because I am facing exactly same issue with Clients account. I have tried with my own test account which is working fine but facing this issue with Client's account which is on Azure.

    Thank you

    Saad