Cannot install past license screen

Hi There

I have uploaded SugarCRM onto my plesk server and can access the install screen but i cannot click next past the licence acceptance screen. No error just nothing happens?

I have tried changing permissions and ownership even tried 777 to see if it was permissions causing it but the same happens. Can someone tell me what I am missing please?

Many Thanks

Jason

0 Community Alumni User over 11 years ago

Maybe check to see if your apache configuration has AllowOverride set to All and not None
0 Community Alumni User over 11 years ago

Thanks, I created a vhost file and added that in but it makes no difference unfortunately. Driving me mad to be honest. Any ideas gratefully received.
0 Dan Godwin over 11 years ago

Hi Jason,

This has been seen with PHP not having the mbstrings extension, so that's the first thing I would check.

If PHP is already has mbstrings, I would check both the PHP error logs and the log file generated by SugarCRM (look for 'install.log' in the root directory). Also check the page for any JavaScript errors.

Thanks,
Dan
0 Community Alumni User over 11 years ago

THanks for the reply. mbstring is enabled. Nothing in the php error log. The install.log shows:-

installerHook: Could not find custom/install/install_hooks.php

I have used error console for the next button and get an error:-

ReferenceError: YAHOO is not defined

I have tried every possible way and cannot crack this!
0 Dan Godwin over 11 years ago

Hi Jason,

Looking through forum and our case history, this error is typically seen when there's an issue copying/extracting the application files. Recommendation would be to rename the existing SugarCRM directory, then re-copy the installation zip to the server, extract and try the installation again (important to extract the zip on the server rather than extracting locally and transferring files over).

If that doesn't solve, please tell us more about your environment (version of Sugar, PHP version, Server OS, webserver and database).

Thanks,
Dan
0 Community Alumni User over 11 years ago

Hi Dan, that seemed to do the trick thanks. I can now go to the pre check screen. I now have a separate issue..

PCRE library version: SugarCRM needs PCRE library 7.0 or above to process Perl style of regular expression pattern matching.

Trouble is I am on PLESK and have read that upgrading PCRE may be an issue. I have asked hosting company for some advice on that. I do have a dedicated server so hoping its not a show stopper as I really want to get SugarCRM installed.

If you have heard any workrounds for this be glad to hear.

Thanks Again

Jason