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Cannot install past license screen

Community Alumni User
Hi There

I have uploaded SugarCRM onto my plesk server and can access the install screen but i cannot click next past the licence acceptance screen. No error just nothing happens?

I have tried changing permissions and ownership even tried 777 to see if it was permissions causing it but the same happens. Can someone tell me what I am missing please?

Many Thanks

Jason
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    Hi Jason,

    Looking through forum and our case history, this error is typically seen when there's an issue copying/extracting the application files. Recommendation would be to rename the existing SugarCRM directory, then re-copy the installation zip to the server, extract and try the installation again (important to extract the zip on the server rather than extracting locally and transferring files over).

    If that doesn't solve, please tell us more about your environment (version of Sugar, PHP version, Server OS, webserver and database).

    Thanks,
    Dan
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  • 0
    Hi Jason,

    Looking through forum and our case history, this error is typically seen when there's an issue copying/extracting the application files. Recommendation would be to rename the existing SugarCRM directory, then re-copy the installation zip to the server, extract and try the installation again (important to extract the zip on the server rather than extracting locally and transferring files over).

    If that doesn't solve, please tell us more about your environment (version of Sugar, PHP version, Server OS, webserver and database).

    Thanks,
    Dan
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