Cannot install past license screen

Hi There

I have uploaded SugarCRM onto my plesk server and can access the install screen but i cannot click next past the licence acceptance screen. No error just nothing happens?

I have tried changing permissions and ownership even tried 777 to see if it was permissions causing it but the same happens. Can someone tell me what I am missing please?

Many Thanks

Jason

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0 Dan Godwin over 11 years ago

Hi Jason,

This has been seen with PHP not having the mbstrings extension, so that's the first thing I would check.

If PHP is already has mbstrings, I would check both the PHP error logs and the log file generated by SugarCRM (look for 'install.log' in the root directory). Also check the page for any JavaScript errors.

Thanks,
Dan

Reply

0 Dan Godwin over 11 years ago

Hi Jason,

This has been seen with PHP not having the mbstrings extension, so that's the first thing I would check.

If PHP is already has mbstrings, I would check both the PHP error logs and the log file generated by SugarCRM (look for 'install.log' in the root directory). Also check the page for any JavaScript errors.

Thanks,
Dan

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