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Option "email all invitees" causes blank emails being sent

Community Alumni User
SugarCRM 6.5.17 Pro

Hi, enabling "email all invitees" will indeed send reminder emails before the meeting starts. Unfortunately these are blank - no subject, no text.

Is there a way to configure their content?

Thx, Christian
  • 0
    I managed to solve this.

    This problem occurs when the system language is missing the template for the notification.
    To fix this
    1. Go to include/language/*your_language*.notify_template.html
    and paste this at the end of the file:

    <!-- BEGIN: Contract_Subject -->SugarCRM Contract - {CONTRACT_NAME}
    <!-- END: Contract_Subject -->
    <!-- BEGIN: Contract-->
    {ASSIGNER} has assigned a Contract to {ASSIGNED_USER}.
    You may review this Contract at:
    <{URL}>
    <!-- END:Contract-->
    <!-- BEGIN: ContractSpecial_Subject -->
    SugarCRM Contract - {CONTRACT_NAME}
    <!-- END: ContractSpecial_Subject -->
    <!-- BEGIN: ContractSpecial -->
    Your Contract: {CONTRACT_NAME} will be out of date at {CONTRACT_END_DATE}.
    You may review this Contract at:
    <{URL}>
    <!-- END:ContractSpecial-->
    <!-- BEGIN: MeetingReminder_Subject -->
    Meeting Reminder - {MEETING_SUBJECT}
    <!-- END: MeetingSpecial_Subject -->
    <!-- BEGIN: MeetingReminder -->
    Title: {MEETING_SUBJECT}
    When: {MEETING_STARTDATE}
    Location: {MEETING_LOCATION}
    Created By: {MEETING_CREATED_BY}
    <!-- END: MeetingReminder -->
    <!-- BEGIN: CallReminder_Subject -->
    Call Reminder - {CALL_SUBJECT}
    <!-- END: CallReminder_Subject -->
    <!-- BEGIN: CallReminder -->
    Title: {CALL_SUBJECT}
    When: {CALL_STARTDATE}
    Created By: {CALL_CREATED_BY}
    <!-- END: CallReminder -->
    <!-- BEGIN: Note_Subject -->
    SugarCRM Note - {NOTE_SUBJECT}
    <!-- END: Note_Subject -->
    <!-- BEGIN: Note -->
    {ASSIGNER} has assigned a Note to {ASSIGNED_USER}.
    Subject: {NOTE_SUBJECT}
    Description: {NOTE_DESCRIPTION}
    You may review this Note at:
    <{URL}>
    <!-- END: Note -->
    2. Rebuild cache.

    Your e-mails should now be filled with data instead of being empty.
  • 0 Sugar Employee Badge
    Hi Christian and Karl,

    Is this template missing for specific languages? The meeting templates should not be sending blank information and I would like to see if this is an issue in stock instances of Sugar and, if so, I'll submit this as a bug to our engineering team.

    Thanks!
    Alex

    Alex Nassi
    Digital CX Operations Director
    SugarCRM

  • 0 in reply to Alex Nassi
    Yes, it sure was missing for swedish (include/language/sv_SE.notify_template.html) in stock SugarCRM Professional when I last checked (v7.2.2.0) 
  • 0 in reply to Alex Nassi
    Also, while you are at it, you guys should really consider looking through all of your translations. There are a lot of missing translations everywhere in the application for languages that are not English UK and English US. 
    For me it does not matter since I use english, but for the end user it is a struggle sometimes to know what the label might be when it says "LBL_SOMETHING_MAGICAL" instead of giving the correct translation.
  • 0 Sugar Employee Badge in reply to Alex Nassi
    Hi Karl,

    Thanks for clarifying the language. I was able to track down a defect for these templates in non-english languages that is fixed in 7.5 (69952). 

    As far as the missing labels, if or when you run in to any missing labels, please let us know (either post a problem here in the community or create a case) so we can track them down and get them fixed in the core product code.

    Thanks!
    Alex

    Alex Nassi
    Digital CX Operations Director
    SugarCRM

  • 0 in reply to Alex Nassi

    I am having a similar issue with Call Reminder emails, which are coming through with the following;

    Title:

    When: 16/05/2019 22:00 UTC(+00:00)

    Created By:

    Yet in my email template I have populated with;

    The following Call is due;

    Subject: {::future::Calls::name::}

    Account: {::future::Calls::accounts::name::}

    Opportunity: {::future::Calls::opportunities::name::}

    Link: {::href_link::Calls::href_link::}

    Best Regards,

    Please advise - thank you!

    Giles

  • 0 in reply to Giles Wilson

    I have the similar issue with subscription email templates.

    if you have the solution for this help me.

    Thanks in Advance..

  • 0 in reply to Alex Nassi

    Hi Alex I am Using crm 7.8.2.0.  In this version also email template fields are blank like this Any solution for this

    Subscription Number: 
    Subscription Name: demo3
    Customer Name: 
    Contact Name 
     
    Product Name: 
    Quantity: 10
     
    Date Sold: 28/05/2019
    Service End:  11/06/2019
    Status: New
    and i have used code template is 
    Subscription Number: {::future::Bugs::bug_number::}
    Subscription Name: {::future::Bugs::name::}
    Customer Name: {::future::Bugs::customername_c::}
    Contact Name {::future::Bugs::contactname_c::}
     
    Product Name: {::future::Bugs::productname_c::}
    Quantity: {::future::Bugs::quantity_c::}
     
    Date Sold: {::future::Bugs::servicestart_c::}
    Service End:  {::future::Bugs::serviceend_c::}
    Status: {::future::Bugs::status::}