Option "email all invitees" causes blank emails being sent

SugarCRM 6.5.17 Pro

Hi, enabling "email all invitees" will indeed send reminder emails before the meeting starts. Unfortunately these are blank - no subject, no text.

Is there a way to configure their content?

Thx, Christian

Parents

0 KarlMetum KarlMetum over 10 years ago

I managed to solve this.

This problem occurs when the system language is missing the template for the notification.
To fix this
1. Go to include/language/*your_language*.notify_template.html
and paste this at the end of the file:

<!-- BEGIN: Contract_Subject -->SugarCRM Contract - {CONTRACT_NAME}
<!-- END: Contract_Subject -->
<!-- BEGIN: Contract-->
{ASSIGNER} has assigned a Contract to {ASSIGNED_USER}.
You may review this Contract at:
<{URL}>
<!-- END:Contract-->
<!-- BEGIN: ContractSpecial_Subject -->
SugarCRM Contract - {CONTRACT_NAME}
<!-- END: ContractSpecial_Subject -->
<!-- BEGIN: ContractSpecial -->
Your Contract: {CONTRACT_NAME} will be out of date at {CONTRACT_END_DATE}.
You may review this Contract at:
<{URL}>
<!-- END:ContractSpecial-->
<!-- BEGIN: MeetingReminder_Subject -->
Meeting Reminder - {MEETING_SUBJECT}
<!-- END: MeetingSpecial_Subject -->
<!-- BEGIN: MeetingReminder -->
Title: {MEETING_SUBJECT}
When: {MEETING_STARTDATE}
Location: {MEETING_LOCATION}
Created By: {MEETING_CREATED_BY}
<!-- END: MeetingReminder -->
<!-- BEGIN: CallReminder_Subject -->
Call Reminder - {CALL_SUBJECT}
<!-- END: CallReminder_Subject -->
<!-- BEGIN: CallReminder -->
Title: {CALL_SUBJECT}
When: {CALL_STARTDATE}
Created By: {CALL_CREATED_BY}
<!-- END: CallReminder -->
<!-- BEGIN: Note_Subject -->
SugarCRM Note - {NOTE_SUBJECT}
<!-- END: Note_Subject -->
<!-- BEGIN: Note -->
{ASSIGNER} has assigned a Note to {ASSIGNED_USER}.
Subject: {NOTE_SUBJECT}
Description: {NOTE_DESCRIPTION}
You may review this Note at:
<{URL}>
<!-- END: Note -->

2. Rebuild cache.

Your e-mails should now be filled with data instead of being empty.

Reply

0 KarlMetum KarlMetum over 10 years ago

<!-- BEGIN: Contract_Subject -->SugarCRM Contract - {CONTRACT_NAME}
<!-- END: Contract_Subject -->
<!-- BEGIN: Contract-->
{ASSIGNER} has assigned a Contract to {ASSIGNED_USER}.
You may review this Contract at:
<{URL}>
<!-- END:Contract-->
<!-- BEGIN: ContractSpecial_Subject -->
SugarCRM Contract - {CONTRACT_NAME}
<!-- END: ContractSpecial_Subject -->
<!-- BEGIN: ContractSpecial -->
Your Contract: {CONTRACT_NAME} will be out of date at {CONTRACT_END_DATE}.
You may review this Contract at:
<{URL}>
<!-- END:ContractSpecial-->
<!-- BEGIN: MeetingReminder_Subject -->
Meeting Reminder - {MEETING_SUBJECT}
<!-- END: MeetingSpecial_Subject -->
<!-- BEGIN: MeetingReminder -->
Title: {MEETING_SUBJECT}
When: {MEETING_STARTDATE}
Location: {MEETING_LOCATION}
Created By: {MEETING_CREATED_BY}
<!-- END: MeetingReminder -->
<!-- BEGIN: CallReminder_Subject -->
Call Reminder - {CALL_SUBJECT}
<!-- END: CallReminder_Subject -->
<!-- BEGIN: CallReminder -->
Title: {CALL_SUBJECT}
When: {CALL_STARTDATE}
Created By: {CALL_CREATED_BY}
<!-- END: CallReminder -->
<!-- BEGIN: Note_Subject -->
SugarCRM Note - {NOTE_SUBJECT}
<!-- END: Note_Subject -->
<!-- BEGIN: Note -->
{ASSIGNER} has assigned a Note to {ASSIGNED_USER}.
Subject: {NOTE_SUBJECT}
Description: {NOTE_DESCRIPTION}
You may review this Note at:
<{URL}>
<!-- END: Note -->

2. Rebuild cache.

Your e-mails should now be filled with data instead of being empty.

Children

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