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Option "email all invitees" causes blank emails being sent

Community Alumni User
SugarCRM 6.5.17 Pro

Hi, enabling "email all invitees" will indeed send reminder emails before the meeting starts. Unfortunately these are blank - no subject, no text.

Is there a way to configure their content?

Thx, Christian
Parents
  • 0 Sugar Employee Badge
    Hi Christian and Karl,

    Is this template missing for specific languages? The meeting templates should not be sending blank information and I would like to see if this is an issue in stock instances of Sugar and, if so, I'll submit this as a bug to our engineering team.

    Thanks!
    Alex

    Alex Nassi
    Digital CX Operations Director
    SugarCRM

  • 0 Sugar Employee Badge in reply to Alex Nassi
    Hi Karl,

    Thanks for clarifying the language. I was able to track down a defect for these templates in non-english languages that is fixed in 7.5 (69952). 

    As far as the missing labels, if or when you run in to any missing labels, please let us know (either post a problem here in the community or create a case) so we can track them down and get them fixed in the core product code.

    Thanks!
    Alex

    Alex Nassi
    Digital CX Operations Director
    SugarCRM

  • 0 in reply to Alex Nassi

    Hi Alex I am Using crm 7.8.2.0.  In this version also email template fields are blank like this Any solution for this

    Subscription Number: 
    Subscription Name: demo3
    Customer Name: 
    Contact Name 
     
    Product Name: 
    Quantity: 10
     
    Date Sold: 28/05/2019
    Service End:  11/06/2019
    Status: New
    and i have used code template is 
    Subscription Number: {::future::Bugs::bug_number::}
    Subscription Name: {::future::Bugs::name::}
    Customer Name: {::future::Bugs::customername_c::}
    Contact Name {::future::Bugs::contactname_c::}
     
    Product Name: {::future::Bugs::productname_c::}
    Quantity: {::future::Bugs::quantity_c::}
     
    Date Sold: {::future::Bugs::servicestart_c::}
    Service End:  {::future::Bugs::serviceend_c::}
    Status: {::future::Bugs::status::}
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  • 0 in reply to Alex Nassi

    Hi Alex I am Using crm 7.8.2.0.  In this version also email template fields are blank like this Any solution for this

    Subscription Number: 
    Subscription Name: demo3
    Customer Name: 
    Contact Name 
     
    Product Name: 
    Quantity: 10
     
    Date Sold: 28/05/2019
    Service End:  11/06/2019
    Status: New
    and i have used code template is 
    Subscription Number: {::future::Bugs::bug_number::}
    Subscription Name: {::future::Bugs::name::}
    Customer Name: {::future::Bugs::customername_c::}
    Contact Name {::future::Bugs::contactname_c::}
     
    Product Name: {::future::Bugs::productname_c::}
    Quantity: {::future::Bugs::quantity_c::}
     
    Date Sold: {::future::Bugs::servicestart_c::}
    Service End:  {::future::Bugs::serviceend_c::}
    Status: {::future::Bugs::status::}
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