We understand you have questions and we have answers. Browse some of the frequently asked questions below. If you don't find your answer, please email support@sugarcrm.com.
Table of Contents
- Q: What exactly is happening?
- Q: Is my product changing?
- Q: Do I have to migrate to the Cloud?
- Q: How will my job be different when I use Enterprise?
- Q: When will we change over to Enterprise?
- Q: Can we continue to use Professional until we convert to Enterprise?
- Q: How soon do I need to run the conversion script to Enterprise?
- Q: Will there be any change to what I pay today?
- Q: Will I lose any features or functionality I use today?
- Q: Should I be excited about this change?
Q: What exactly is happening?
A: SugarCRM is giving you Sugar Enterprise for no additional charge! Sugar will trade your license to Enterprise, where you can unlock even more CRM capabilities to help you grow your business and make customers for life.
Q: Is my product changing?
A: Yes. Sugar is converting your current license of Professional to Enterprise.
Q: Do I have to migrate to the Cloud?
A: SugarCRM is giving you Sugar Enterprise for no additional charge! Sugar will trade your license to Enterprise, where you can unlock even more CRM capabilities to help you grow your business and make customers for life.
Q: How will my job be different when I use Enterprise?
The look and feel will be almost identical to what you are used to today, with an exception being: you will have access to new capabilities you didn’t have before. You will not lose any features, only gain new ones that will increase your understanding of your customers’ needs and help you win more business.
Q: When will we change over to Enterprise?
A: Sugar plans to update your licenses to Enterprise with the 12.0 release expected in April 2022. You can then convert your instances to Enterprise with a conversion script according to your own timelines and upgrade processes. We recommend you use your new Enterprise licenses as soon as possible so you can begin using the loads of features that will make your job easier.
Q: Can we continue to use Professional until we convert to Enterprise?
A: Yes! You can use Professional as you have been, even after we have converted your licenses to Sugar Enterprise.
Q: How soon do I need to run the conversion script to Enterprise?
A: We encourage you to run the conversion script as soon as possible after taking the time you need to test Enterprise in a development environment.
Q: I’m ready to run my conversion script from Pro to Ent. What do I do now?
A: Congratulations! This article will walk you through the steps to successfully convert your environment to Enterprise. If you need any help with that process, please reach out to your partner (if relevant) or Support@sugarcrm.com.
Q: Will there be any change to what I pay today?
A: Your pricing terms and conditions will not change when you convert to Sugar Enterprise. During renewal, the standard renewal terms you are already familiar with will still apply.
Q: Will I lose any features or functionality I use today?
A: The Professional functionality you use today is already a part of Enterprise. When you log in to Enterprise, you will still be able to use the features you used previously as well as access loads of other features that will do more of your work for you.
Q: Should I be excited about this change?
A: Absolutely! We know our growth is dependent on our customers’ success, and we are excited to accelerate your success with all the latest capabilities Enterprise has to offer. We are continuing to invest aggressively in your success by making Enterprise the best on-premises CRM in the industry, enabling you to drive revenue, increase efficiency, reduce sales costs, and deliver unmatched customer buying experiences.