We have a few use cases where we want to prevent a Contact from being unlinked from an Opportunity.
We’ve implemented logic that automatically adds a Contact to an Opportunity when a Meeting’s Parent Type is set to “Opportunity.” Since Opportunities…
Hi All,
One of our Customer is currently evaluating the integration of OpenTelemetry (OTel) as a standardized monitoring and observability framework within our SugarCRM environment. Before proceeding, we would like to confirm whether SugarCRM currently…
Hello everyone,
I am slowly but surely despairing of a relatively simple requirement:
In the Meetings module, I would like to trigger the function for adding a participant. The meeting is already connected to a parent account and when I use the “Show…
Context:
Our database contains orphaned records (e.g., Tasks, Notes) where the parent_type and parent_id reference deleted parent records. These orphaned records, some over five years old, need cleanup to improve database efficiency.
Objective:
…
The article " Extending Sugar Logic " provides some guidance on building a Sugar Logic function. We would like to add a dependency to check our Permissions module. Is it possible to use `App.api.call("read")` to return a boolean indicating whether the…
We have
$sugar_config [ 'show_download_tab' ] = false ;
in config_override.php and this has worked for years. We have upgraded to Sugar 14.0.0 Enterprise but now the Downloads tab is no longer hidden. Is this a bug of Sugar 14.0.0…
The TileView feature of Sugar is powerful. We have added validation tasks to the Create and Record view of Opportunities using the guide at https://support.sugarcrm.com/documentation/sugar_developer/sugar_developer_guide_14.0/cookbook/adding_field_validation_to_the_record_view…
There is a scheduler, Prune Old Record Lists , https://support.sugarcrm.com/documentation/sugar_versions/13.0/serve/administration_guide/system/schedulers/#Prune_Old_Record_Lists
which executes As Often As Possible. This scheduler will execute "optimize…
We have a large amount of data in a table, and we need to delete items that are older than a certain threshold.
After examining the code in the DbArchiver.php class, I noticed that there's a variable hardcoded without being configurable through config_override…
Hi Devs,
We are currently trying to implement the Doc Merge feature on our on-site instance. When generating a document we get a 500 error on the GUI and in the log (debugging level) the following is thrown:
Tue Mar 5 13:27:17 2024 [2911543][d90f4525…
I have a question regarding data import. While importing data into a field, we can designate the field as required during import. However, we also have a specific requirement that goes beyond mere necessity. The field must not only be mandatory but also…
In current versions of Sugar, when a user accesses the system in the browser. The system performs a check to determine the user's current time zone. We would like to disable this. What is the best method to disable this?
We have certain users we would like to grant access to a certain admin portion. We would like to grant them access to
User Management
Role Management
Schedulers
Thoughts on how to limit our production environment?
We would like to grant a user access to Schedulers without granting them access to All of the administration. Thoughts? This doesn't seem to work.
(function (app) {
app.events.on("app:sync:complete", function () {
if (app.user.get('type') != 'admin…
We have a subset of data that is summarized as a view. We would like to have a Module view this data. Overall this works fine except when we perform a QRR. Sugar things that there is an issue with the table. It's a view. Thoughts on how to have Sugar…
We're looking into which CTI add-ons are available and recommended for an on-premise Sugar instance for a prospect client. So far we have 2 options, both of which are still on POC with issues supplied: 1) Yeastar's S-Series VoIP PBX via TechExtension…
If a user is deactivated via SSO; Sugar doesn't update their User account to be Inactive. Is there a method to deactivate the user if they are removed from access in SSO/SAML?
A bug is logged with sugar that tooltip gets stuck on page when you hover on an element on partially loaded page and navigates to other page.
I am looking for the workaround for this issue until its fix gets released for on-premise sugar that is expected…
I've seen this question asked a lot and never seen any answers. I found a way to reduce the size of my on-site "uploads" folder by almost 30GB. Thats a lot of recovered file system storage especially if you perform regular backups of your file system…
Hello, Does the 8.3 API work with On-premise customers or just for cloud? I see that it says it's only for cloud. What happens if an on-premise customer uses it? And I see that the newly released 9.0 only mentions on-premise. Does that mean it won't work…
