Hello everyone,
I would like to ask for your assistance regarding a prospect. The prospect is a customer of a supermarket chain, and their use case involves creating customer service cases. The customer service team needs to have the ability to create cases and send them to a central team for further follow-up. In this regard, I believe that the Sugar portal would be an ideal solution for allowing the supermarket staff to enter cases and providing full access to the central team in Sugar Serve for follow-up.
The challenge lies in creating cases that can be assigned to another person. Currently, when a case is created through the portal, it is automatically assigned to the user who is logged into the system. In this scenario, the user accessing the portal would be the supermarket staff creating cases on behalf of the customers.
Do you know if it is possible to achieve this directly through the portal?
Thank you for your help!
