Inbound Email Not Working Getting Logs Error -could not get an IMAP connection resource for/ failed in CRON run

Hi Manish kumar,

I have some additional questions to better understand why you may be receiving the error and identify potential ways to troubleshoot:

• What type of mail account is this? (Outlook 365, Google Workspace, self-hosted Exchange, etc.)
• Where is your Sugar instance hosted? (SugarCloud, third party cloud provider, self-hosted) If it is not SugarCloud, do you have access to the command line of the server hosting Sugar?
• When was mail last successfully retrieved from the mailbox?
• Do you have any other services (inboxes or SMTP setups) configured with this mail server? If so, are they all experiencing problems?

Hi Chris Raffle.

• Where is your Sugar instance hosted? (SugarCloud, third party cloud provider, self-hosted) If it is not SugarCloud, => Hosted On premises AWS  
• do you have access to the command line of the server hosting Sugar?
  => Yes I have Access
  
  
• When was mail last successfully retrieved from the mailbox?
  ==> 5th Of November 2022
  Note-from 2020 to till it is working without any issue.
  
  
• Do you have any other services (inboxes or SMTP setups) configured with this mail server? If so, are they all experiencing problems?
  
  ==>Yes Outbound email We are Using SMTP Its working Fine.
  
  
  Thanks

Hi Manish,

Please provide an answer to my first question when you get an opportunity:

• What type of mail account is this? (Outlook 365, Google Workspace, self-hosted Exchange, etc.)

Thanks!

Chris

.gov.in

Sorry Manish, to clarify, what type of mail server is Sugar connecting to?

Sorry Manish, to clarify, what type of mail server is Sugar connecting to?

I am Not understand What You Asking 

imap.mail.gov.in