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Inbound Email Not Working Getting Logs Error -could not get an IMAP connection resource for/ failed in CRON run

Manish kumar

Inbound Email Not Working Getting Logs Errors

We are Suddenly Failed to Synced Inbox From Email to Sugarcrm Auto Synced We are Not Getting To received or synced emails from Other Email Box.

Please Help And Suggest What is The issue.


Sun Nov 6 04:32:02 2022 [26170][1][FATAL] SCHEDULERS: could not get an IMAP connection resource for ID [ 9440dd14-d617-11ea-ac13-022fbf6a8230 ]. Skipping mailbox [ dom@acx.in ].
Sun Nov 6 04:32:02 2022 [26170][1][FATAL] Job f5bfe000-5d8b-11ed-a6d9-022fbf6a8230 (Check Inbound Mailboxes) failed in CRON run

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  • 0

    Hi ,

    I have some additional questions to better understand why you may be receiving the error and identify potential ways to troubleshoot:

    • What type of mail account is this? (Outlook 365, Google Workspace, self-hosted Exchange, etc.)
    • Where is your Sugar instance hosted? (SugarCloud, third party cloud provider, self-hosted) If it is not SugarCloud, do you have access to the command line of the server hosting Sugar?
    • When was mail last successfully retrieved from the mailbox?
    • Do you have any other services (inboxes or SMTP setups) configured with this mail server? If so, are they all experiencing problems?

    Co-Founder | SugarCRM's 2024 Global Outfitters Partner of the Year

  • 0 in reply to Chris Raffle

    Hi Chris Raffle.

                

    • Where is your Sugar instance hosted? (SugarCloud, third party cloud provider, self-hosted) If it is not SugarCloud, => Hosted On premises AWS  
    • do you have access to the command line of the server hosting Sugar?
      => Yes I have Access

    • When was mail last successfully retrieved from the mailbox?
      ==> 5th Of November 2022
      Note-from 2020 to till it is working without any issue.

    • Do you have any other services (inboxes or SMTP setups) configured with this mail server? If so, are they all experiencing problems?

      ==>Yes Outbound email We are Using SMTP Its working Fine.


      Thanks
Reply
  • 0 in reply to Chris Raffle

    Hi Chris Raffle.

                

    • Where is your Sugar instance hosted? (SugarCloud, third party cloud provider, self-hosted) If it is not SugarCloud, => Hosted On premises AWS  
    • do you have access to the command line of the server hosting Sugar?
      => Yes I have Access

    • When was mail last successfully retrieved from the mailbox?
      ==> 5th Of November 2022
      Note-from 2020 to till it is working without any issue.

    • Do you have any other services (inboxes or SMTP setups) configured with this mail server? If so, are they all experiencing problems?

      ==>Yes Outbound email We are Using SMTP Its working Fine.


      Thanks
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