Inbound Email Not Working Getting Logs Error -could not get an IMAP connection resource for/ failed in CRON run

Hi Manish kumar,

I have some additional questions to better understand why you may be receiving the error and identify potential ways to troubleshoot:

• What type of mail account is this? (Outlook 365, Google Workspace, self-hosted Exchange, etc.)
• Where is your Sugar instance hosted? (SugarCloud, third party cloud provider, self-hosted) If it is not SugarCloud, do you have access to the command line of the server hosting Sugar?
• When was mail last successfully retrieved from the mailbox?
• Do you have any other services (inboxes or SMTP setups) configured with this mail server? If so, are they all experiencing problems?

Hi Chris Raffle.

• Where is your Sugar instance hosted? (SugarCloud, third party cloud provider, self-hosted) If it is not SugarCloud, => Hosted On premises AWS  
• do you have access to the command line of the server hosting Sugar?
  => Yes I have Access
  
  
• When was mail last successfully retrieved from the mailbox?
  ==> 5th Of November 2022
  Note-from 2020 to till it is working without any issue.
  
  
• Do you have any other services (inboxes or SMTP setups) configured with this mail server? If so, are they all experiencing problems?
  
  ==>Yes Outbound email We are Using SMTP Its working Fine.
  
  
  Thanks

Hi Manish,

Please provide an answer to my first question when you get an opportunity:

• What type of mail account is this? (Outlook 365, Google Workspace, self-hosted Exchange, etc.)

Thanks!

Chris

Hi Manish,

Please provide an answer to my first question when you get an opportunity:

• What type of mail account is this? (Outlook 365, Google Workspace, self-hosted Exchange, etc.)

Thanks!

Chris

.gov.in

Sorry Manish, to clarify, what type of mail server is Sugar connecting to?

I am Not understand What You Asking 

imap.mail.gov.in