How to Collect data User Login and Logout Details In sugar crm ?

Hello,

out of the box you can enable the trackers, in the admin section, to track users connection, and use the core reports.

.... /#bwc/index.php?module=Trackers&action=TrackerSettings&bwcRedirect=1

Check this

- https://support.sugarcrm.com/Knowledge_Base/Reports/Understanding_Tracker_Reports/ 

Fred

99.999% of the time users don't log out. Their session remains active for a long period of time. What does happen is their session expires and they are required to log in again. They never actually log out.

We need configurable option to expire idle user sessions after xx minutes -  it's a missing SugarCRM admin feature

Hi Tony Romano ,

I believe you are looking to configure the "Refresh Token Lifetime" and "Access Token Lifetime" - these configurations control the overall session length. This article should help you configure those values to meet your needs:

https://support.sugarcrm.com/knowledge_base/troubleshooting/troubleshooting_sugar_logging_out_unexpectedly/#Configuring_the_Refresh_Token_Lifetime_and_Access_Token_Lifetime

Hope this helps!

Happy to help!